Experience

Gatton College of Business and Economics

• United States
• Higher Education
• 1 - 100 Employee

• Computer Support Specialist II

  • Jun 2022 - Present



Eastern Kentucky University

• United States
• Higher Education
• 700 & Above Employee

• • Nov 2017 - Jun 2022

  Oversee the maintenance program of the Audiovisual Spaces around the campus. Manage 5-10 student workers daily workload.

• • Jan 2017 - Nov 2017

  Administered and executed classroom technology maintenance projects. Typically led teams of 2 or 3 dependent upon project phase needs. Executed a project totaling 450 classrooms in ensuring their user-friendliness and appearance were at the highest possible standards. Executed another project where we swept the campus for an inventory audit in multiple phases to make sure each phase was completed prior to the start of the semester, ensuring a certain level of uniformity across campus.

• • Aug 2015 - Dec 2016

  Provided desktop/mobile support within an enterprise environment, including software installations, network connection diagnostics, hardware slow-downs, and malware removal. Established customer relationship and opened tickets with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.



Reel Kentucky Films

• Richmond, KY

• Co-Founder

  • Aug 2014 - Dec 2019

  Doubled Booking Revenue from 2016 for the 2017 wedding season. Creative estimates and envisioning final product with clientele. Instruct crew on angles and storyline during event. Edit final product utilizing Final Cut Pro X. Additional Services: Creative Strategy, Marketing, Asset Acquisition, and Disaster Recovery Planning. Doubled Booking Revenue from 2016 for the 2017 wedding season. Creative estimates and envisioning final product with clientele. Instruct crew on angles and storyline during event. Edit final product utilizing Final Cut Pro X. Additional Services: Creative Strategy, Marketing, Asset Acquisition, and Disaster Recovery Planning.



The Alpha Zeta Kappa Chapter of Alpha Phi Omega

• Richmond, Ky

• Vice President of Leadership Development

  • May 2015 - May 2017

  Broadened the scope of the leadership development program by extending focus to academics, professional preparation, and recruiting outside presenters for workshops. Broadened the scope of the leadership development program by extending focus to academics, professional preparation, and recruiting outside presenters for workshops.



Eastern Progress

• Richmond, KY

• Photo Editor

  • Sep 2014 - Dec 2016

  Training new photographers in the craft and delegating assignments for educational and aspirational purposes. Previously worked as a staff photographer covering events for news, features, and sport sections. Specialized in sports photography. Sports covered: Baseball, Basketball, Soccer, Football, and Volleyball. Traveled to University of Kentucky Rupp Arena and University of Florida Ben Hill Griffin Stadium to cover Eastern's Basketball and Football teams, respectively. I learned a lot from these experiences. I learned how to turn out usable prints in less than ideal lighting conditions with out-of-date equipment (Nikon D90 circa 2009.) Show less



Wendell Wilson Business Technology Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Intern

  • Dec 2015 - May 2016

  Provided remote support for multiple business clients through helpdesk. Assisted with Office 365; Thomas Reuters Software; Windows 7, 8, 10; Mac OSX, and general printer issues. Configured Dell PowerEdge R710 servers with FreeNAS, pfSense, and RockStor. Provided remote support for multiple business clients through helpdesk. Assisted with Office 365; Thomas Reuters Software; Windows 7, 8, 10; Mac OSX, and general printer issues. Configured Dell PowerEdge R710 servers with FreeNAS, pfSense, and RockStor.



Eastern Kentucky University

• United States
• Higher Education
• 700 & Above Employee

• • Aug 2014 - May 2015

• • Dec 2014 - Jan 2015

  Responsible for the safety and well-being of trip attendees. Provided leadership to aid students in their service-learning experience through demonstration and reflection. Developed lasting rapport with the service partner as first representatives to serve the Grand Isle area from EKU.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2009 - Aug 2014

  Provided excellent customer service in-store and over the phone. Demonstrated reliability and product knowledge far above expectations. Provided computer hardware/software repair and troubleshooting beyond what the business is normally able to provide. Provided excellent customer service in-store and over the phone. Demonstrated reliability and product knowledge far above expectations. Provided computer hardware/software repair and troubleshooting beyond what the business is normally able to provide.



Eastern Kentucky University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Aug 2012 - May 2013

  Encouraged students to grow and become involved on campus. Planned and organized events based on community building and personal growth. Responsible for imposing rules and responding to situations that might occur on the premises 24/7. Responsible for being a representative of the University at all times. Encouraged students to grow and become involved on campus. Planned and organized events based on community building and personal growth. Responsible for imposing rules and responding to situations that might occur on the premises 24/7. Responsible for being a representative of the University at all times.



TechTalk with Chad Hembree

• United States
• Entertainment Providers

• Co Host

  • Jan 2011 - Feb 2013

  Informed the local area on current technology trends and issues. The program was broadcast on WEKY and YouTube-on-Air. Informed the local area on current technology trends and issues. The program was broadcast on WEKY and YouTube-on-Air.