Experience

Whiddon

• Australia
• Hospitals and Health Care
• 200 - 300 Employee

• ICT Systems Technician

  • Jul 2022 - Present



Christopher Booth

• Classical and Operatic Singer

  • Jan 2008 - Present

  Christopher Booth was born in Canberra, ACT, Australia in 1971 He started his music at the age of 3, learning keyboards, and at age 5 learning the trumpet. He won scholarships to Senior High School, and University to study music. Equally versed in Jazz and Classical, he performed well in many situations, Playing trumpet for the Opening of Australia's New Parliament House for the Queen, sharing the stage with Nat Adderly. He also studied and became fluent in Spanish. After graduation he concentrated on Composing, Singing and Playing in churches around Canberra and Sydney, Spanish speaking churches, and even HillSong Church. Chris didn't really sing outside church till 2007. He started off doing a few competitions, and placed well in the competitions and Talent Quests. He developed a passion for Classical, Operatic and Big Voice songs. He has performed in a few Musicals in Sydney, Joseph and the Technicolour Dreamcoat, and Shout, the Johnny O'Keefe Story and was selected as the lead in a production of Gilbert and Sullivan's Pirate of Penzance. Singers such Josh Groban, Andrea Bocelli, Il Divo, Pavarotti, Placido Domingo etc... have inspired him to pursue his dream.



SYD Catholic Schools

• ICT Support Officer

  • Nov 2018 - Sep 2022



Fujitsu Australia and New Zealand

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Assistant Lead

  • Oct 2010 - Sep 2022

  Eli Lilly Australia - Subcontracted through Fujitsu• Working in Asia Pacific region on an IT Transition Project• Working cross culturally• Project Management, Incident investigation• Problem Management• Knowledge Article Authoring• Application Onboarding and support readiness testing• Purchasing and Asset Management• Deep dive analysis of Service Desk Operations matters• Liasing with regional and global IT people across multiple vendors to improve support

• Team Leader

  • Mar 2018 - Nov 2018

  Enjoyed and learnt a lot at SAP AustraliaManaging a team, doing a lot of reporting and technical support of course

• Incident Management Analyst

  • 2013 - 2015

• Incident Management Analyst

  • 2013 - 2015

• Incident Management Analyst

  • 2013 - 2015



SAP

• Germany
• Software Development
• 700 & Above Employee

• Team Leader Field Services

  • Mar 2018 - Nov 2018



Pacific National

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Service Desk Analyst at Fujitsu

  • Sep 2014 - Aug 2017

  I was placed her for Fujitsu as a Senior because of my past knowledge of working on a customer site.I was able to utilise my Technical and troubleshooting skills to work not just in a Service Desk Role, but as a Techincal adviser, documentation, Team Leader managing leave and rosters, On-site field services work and much more.Due to restructure, Pacific National no longer required my role, so I am returning to Fujitsu for the next part of the journey I was placed her for Fujitsu as a Senior because of my past knowledge of working on a customer site.I was able to utilise my Technical and troubleshooting skills to work not just in a Service Desk Role, but as a Techincal adviser, documentation, Team Leader managing leave and rosters, On-site field services work and much more.Due to restructure, Pacific National no longer required my role, so I am returning to Fujitsu for the next part of the journey



Eli Lilly and Company

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Service Desk Operations Assistant Lead

  • Oct 2010 - Aug 2013

  Eli Lilly Australia - Subcontracted through Fujitsu• Working in Asia Pacific region on an IT Transition Project• Working cross culturally• Project Management, Incident investigation• Problem Management• Knowledge Article Authoring• Application Onboarding and support readiness testing• Purchasing and Asset Management• Deep dive analysis of Service Desk Operations matters• Liasing with regional and global IT people across multiple vendors to improve support

• Help Desk Support

  • Oct 2008 - Oct 2010

  Working on-site at Eli Lilly, it involves some crossover 1st and 2nd level support. Active Directory, Lotus Notes, Remedy, doing SOE builds, password administration, Tape Backups, Break Fixes and general Troubleshooting.



Eli Lilly Australia

• Desktop Support Technician

  • Oct 2008 - Oct 2010

  Subcontracted through Fujitsu Helpdesk Telephone support Liaising with external vendors Troubleshooting, network connectivity, hardware faults Administering accounts in Active Directory, Lotus Notes SOE Builds, Citrix, Cisco VPN Subcontracted through Fujitsu Helpdesk Telephone support Liaising with external vendors Troubleshooting, network connectivity, hardware faults Administering accounts in Active Directory, Lotus Notes SOE Builds, Citrix, Cisco VPN



Fujitsu

• Desktop Support

  • 2008 - 2010

  Working on-site at Eli Lilly, it involves some crossover 1st and 2nd level support.Active Directory, Lotus Notes, Remedy, doing SOE builds, password administration, Tape Backups, Break Fixes and general Troubleshooting. Working on-site at Eli Lilly, it involves some crossover 1st and 2nd level support.Active Directory, Lotus Notes, Remedy, doing SOE builds, password administration, Tape Backups, Break Fixes and general Troubleshooting.



Eastwood Entertainment

• Solo piano/vocals

  • 2008 - 2009

  Play/Sing in Restaurants and clubs, background and dinner music Play/Sing in Restaurants and clubs, background and dinner music



All About Entertainment

• KJ

  • 2008 - 2009

  Hosted Karaoke Shows Hosted Karaoke Shows



NSW Corrective Services Band

• Trumpet

  • 2006 - 2009

  Played Trumpet, Keyboard in the Stage Band and Sang Played Trumpet, Keyboard in the Stage Band and Sang



Epson Australia

• Customer Support

  • Sep 2007 - Jun 2008

  Epson Australia Helpdesk Telephone support Support/Installation/Upgrade of Printers, Scanners, and Projectors Liaising with external vendors Troubleshooting, network connectivity, hardware faults Presales information for vendors and clients Epson Australia Helpdesk Telephone support Support/Installation/Upgrade of Printers, Scanners, and Projectors Liaising with external vendors Troubleshooting, network connectivity, hardware faults Presales information for vendors and clients



Liverpool Inspire Church

• Musician

  • 2008 - May 2008

  Play and sing in the Worship Services and events Play and sing in the Worship Services and events



Quicknowledge Pty. Ltd

• Onsite Computer Technician

  • May 2005 - May 2007

  Installation of Computers, Printers, Cameras Networking ­ Internet, Wired, Wireless VOIP Installation, setup and troubleshooting Hardware troubleshooting, installation, replacement Computer training, hardware and software Virus removal, Data backup, Computer Rebuilding Computer Security ­ Firewall and Spyware Dell Computer Rollouts Imaging and Operating System Installs Extensive troubleshooting and diagnostics skills for brands such as Dell, Compaq, HP, Impact Systems, Optima, Acer, 3 LG, Toshiba and other Harvey Norman and Harris Technology sold computers and peripherals Assembling, diagnosing, analysing hardware and software problems, networking



QK

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • 2004 - 2006

  Installations, Dell Rollouts, Troubleshooting, Training, Repairs Installations, Dell Rollouts, Troubleshooting, Training, Repairs



Davy Enterprises

• Alarm Technician/Installer

  • Jan 2004 - May 2005

  Installation of Medical Alarms, Cabling and rewiring Customer Liaison and Training Troubleshooting telephony problems Installation of Medical Alarms, Cabling and rewiring Customer Liaison and Training Troubleshooting telephony problems



Hillsong Church

• Religious Institutions
• 300 - 400 Employee

• IT Intern

  • 2003 - 2004

  Helpdesk Support Helpdesk Support



HillSong Church Technology Services

• Help Desk Support

  • May 2002 - May 2003

  support/Remote administration VNC Symantec Ghosting and Image preparation Desktop support for staff Administering user accounts/terminal services and accounts support/Remote administration VNC Symantec Ghosting and Image preparation Desktop support for staff Administering user accounts/terminal services and accounts



FUJIFILM Business Innovation Australia

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • 2000 - 2003

  Desktop builds, Server Backup and Restores, Troubleshooting, Desktop builds, Server Backup and Restores, Troubleshooting,



Fuji Xerox Australia

• Technical Specialist

  • Nov 1999 - May 2002

  Fuji Xerox Australia, Mascot NSW Troubleshooting printers, network and computer problems Main 1st Level Support for Digipath, Docushare, Omnipage, Textbridge Pro, Paperport and Scansoft/Nuance Products. Solaris, Linux and Unix support for phone customers setting up printing with Xerox Printers. 1st Level support for Production Printers



Jackson Press and Pink Panther Printers

• Digital Document Processor-Software Support

  • Jan 1997 - Jan 1999

  Current Knowledge Print Group (Now Snap Printing.com) 1st & 2nd level support to clients Document production & troubleshooting MS Office Support, NT, 95, 3.1, Mac Support Current Knowledge Print Group (Now Snap Printing.com) 1st & 2nd level support to clients Document production & troubleshooting MS Office Support, NT, 95, 3.1, Mac Support