Director of Revenue Operations

• Feb 2023 - Present

Global Sales Manager

• Feb 2021 - Feb 2023

Enterprise Account Executive

• May 2020 - Feb 2021

Voiceover Artist

• Sep 2015 - Present

Principal Consultant

• Sep 2015 - May 2020

• Developed tools in Python for spatial analysis of product availability and user activity and used them to demonstrate a $21,000,000 market opportunity to a client’s senior executives • Wrote scripts to process data for 3,500 products, allowing a client to get around a BI team backlog and bring a high-value partnership online 3 weeks sooner than estimated • Prepared a comparative analysis of APAC labor and real estate markets, regulatory requirements, and local entity setup processes used by a client in determining the location of a regional office • Consulted with a delegation of business development executives and engineers on international travel, safety, and customs to support a multi-billion dollar global expansion project for a Chinese state-owned enterprise • Conducted 150+ interviews to assess language abilities and cultural sensitivity of senior employees for a leading airline group • Organized mock negotiation exercises for 20 employees for a Chinese state-owned financial institution • Assisted with company literature revision, speech coaching, and conference preparation for the international public relations team of an education technology unicorn

Strategy Consultant

• Nov 2018 - Apr 2019

• Vetted the companies behind and provided key insights on proposed acquisitions and investments totaling over $100,000,000• Interviewed key personnel behind new projects, examined product plans, and carried out competitor analyses• Delivered proposals to reduce development costs and time to market through cross-team collaboration• Initiated brand promotion activities including hosting international delegations and sponsoring a major conference• Defined an analytic approach and data requirements to evaluate market attractiveness for a niche travel service

Business Development Manager

• Aug 2017 - Nov 2018

• In charge of department-level procurement and distribution partnership development and account management; areas of responsibility included B2B sales, supply chain development, product management, marketing, and operations• Generated >$5,000,000 in new business by closing deals and coordinating API integrations with key partners in the travel and ground transportation industries, exceeding 2018 year-end targets in Q3• Deployed an automated competitor pricing monitor, enabling our supply team to increase profit margins by 3% while maintaining price competitiveness• Represented the department at international events, trade shows, and conferences• Proposed and oversaw development of Ctrip's on-demand ride hailing product which saw >100% month-over-month user growth for 6 consecutive months following launch and was later duplicated by Ant Financial on the Alipay app

Marketing Communications Manager

• May 2016 - Aug 2017

• Led a 5-person team responsible for department-level corporate communications, brand messaging, and relationship management • Oversaw the implementation of Zendesk for communication and workflow management for 80+ in-house staff and hundreds of contractors, reducing ticket resolution time by 66% • Carried out text analysis of support tickets, emails, and messages and used findings to coordinate a major build-out of a self-service knowledge base and restructure user permissions, reducing incoming inquiries by over 50% • Managed projects including an interactive educational telecast with >10,000 regular viewers, a weekly roundtable discussion with our internationally-based online teachers, and the development of a teaching material exchange forum • Provided trainings to department on conflict de-escalation and resolution, information security, interviewing, etc. • Monitored industry trends to proactively address supply scalability and public relations concerns • Overhauled marketing strategy, leading to a 35% reduction in user acquisition cost within 1 month after implementation • Performed A/B testing on ad copy, design, and follow-up messaging

English Language Teacher, Career Advancement Representative

• May 2015 - May 2016

• Coached university students and working professionals in advanced English communication • Held personalized, one-on-one sessions with VIP clients including the founder and CEO of a leading online marketplace and a soap opera star turned screenwriter • Observed training sessions and provided feedback to management on lesson plans, materials, and teaching techniques • Led an initiative to develop a new series of courses around different types of meetings • Coached university students and working professionals in advanced English communication • Held personalized, one-on-one sessions with VIP clients including the founder and CEO of a leading online marketplace and a soap opera star turned screenwriter • Observed training sessions and provided feedback to management on lesson plans, materials, and teaching techniques • Led an initiative to develop a new series of courses around different types of meetings

Business Analyst

• Dec 2014 - May 2015

• Responsible for analyzing and improving operational efficiency in H-1B visa application review and filing • Collaborated with foreign offices to streamline and standardize international workflow • Developed and trained relevant staff on VBA tools for data analysis, reporting, process automation, and other tasks • Created and oversaw the implementation of a new project staff training program • Reduced per-case review and filing time by >30% and project staff size requirement by nearly 50% • Delivered a proposal for the implementation of optical character recognition software to assist in document review, data entry, and filing • Participated in legal trainings to identify new areas of need for process improvement • Performed final review on >1,000 H-1B visa applications for consistency and accuracy with a 100% success rate

Assistant Property Manager

• May 2014 - Dec 2014

• Responsible for a $2,000,000 property portfolio • Assisted in lease agreement negotiations with prospective tenants including a global advertising company and a famous Chicago pizza chain • Maintained financial records • Created and published digital advertisements • Worked with local alderman’s office to address municipal infrastructure issues • Liaised between landlord, prospective tenants, and current tenants • Responsible for a $2,000,000 property portfolio • Assisted in lease agreement negotiations with prospective tenants including a global advertising company and a famous Chicago pizza chain • Maintained financial records • Created and published digital advertisements • Worked with local alderman’s office to address municipal infrastructure issues • Liaised between landlord, prospective tenants, and current tenants

Housing Counselor

• May 2013 - May 2014

• Worked with university legal staff to mediate >30 tenant-landlord disputes • Assisted hundreds of clients with understanding and negotiating lease agreements • Organized an educational workshop series around common rental questions and issues • Increased awareness of tenant services by establishing a social media presence and tracking results • Developed a digital landlord information database to track contract updates, property ownership, tenant complaints, etc. • Worked with university legal staff to mediate >30 tenant-landlord disputes • Assisted hundreds of clients with understanding and negotiating lease agreements • Organized an educational workshop series around common rental questions and issues • Increased awareness of tenant services by establishing a social media presence and tracking results • Developed a digital landlord information database to track contract updates, property ownership, tenant complaints, etc.

Legislative Analyst

• Sep 2011 - Jan 2012

• Monitored and provided a regular briefing on relevant votes and debates taking place in the Illinois General Assembly to the regional party chair • Summarized state legislation pertinent to ballot access restrictions • Conducted an analysis of the impact of ballot access restrictions on the competitiveness of third party candidates • Created an election handbook dedicated to independent and third-party candidacy in Illinois for state and federal offices • Monitored and provided a regular briefing on relevant votes and debates taking place in the Illinois General Assembly to the regional party chair • Summarized state legislation pertinent to ballot access restrictions • Conducted an analysis of the impact of ballot access restrictions on the competitiveness of third party candidates • Created an election handbook dedicated to independent and third-party candidacy in Illinois for state and federal offices