Experience

Guideline

• United States
• Financial Services
• 200 - 300 Employee

• Senior Customer Success Associate

  • Jun 2023 - Present

  As a Senior Customer Success Associate at Guideline, I am dedicated to ensuring the financial well-being and retirement success of our participants. With a passion for helping individuals navigate the complexities of401(k) plans, I provide personalized guidance through ongoing assistance on the accounts of our more than 650,000 participants. My mission is to empower or participants to achieve their retirement goals by delivering exceptional service, resolving inquiries, and proactively addressing their needs. Show less

• Customer Success Associate

  • Mar 2022 - Jun 2023



Trader Joe's

• United States
• Retail
• 700 & Above Employee

• Crew Member

  • Oct 2017 - Feb 2022

  As the Dairy Section Leader I order all the products in the dairy section for my store. I train all new-hires which includes cashier training, as well as understanding how to work in every section in the store. I am part of the inventory team and help inventory the store every 3-4 months. As the Dairy Section Leader I order all the products in the dairy section for my store. I train all new-hires which includes cashier training, as well as understanding how to work in every section in the store. I am part of the inventory team and help inventory the store every 3-4 months.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Jul 2017 - Oct 2017

  I worked on the floor and helped customers with any needs they had prior to their flight. That included checking people in, providing information on hotels and travel when flights were cancelled, and assisting with whatever needs they had. Worked in the first class and international check in lobbies as well, to support outgoing passengers I worked on the floor and helped customers with any needs they had prior to their flight. That included checking people in, providing information on hotels and travel when flights were cancelled, and assisting with whatever needs they had. Worked in the first class and international check in lobbies as well, to support outgoing passengers



A Runner's Mind

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • Mar 2013 - Jul 2017

  As the Gait analysis expert I analysed the way people walked and ran to give them suggestions as to what footwear would be best for their feet. As the store insole buyer, I ran inventory management and sent emails daily to our suppliers so we can keep the store fully stocked. As the store’s resident Footwear Expert I was tasked with helping customers understand the benefits of different brands and styles to help them make the best decision for their needs As the Gait analysis expert I analysed the way people walked and ran to give them suggestions as to what footwear would be best for their feet. As the store insole buyer, I ran inventory management and sent emails daily to our suppliers so we can keep the store fully stocked. As the store’s resident Footwear Expert I was tasked with helping customers understand the benefits of different brands and styles to help them make the best decision for their needs