Experience

Expert Technical Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr Application Support Analyst

  • Oct 2021 - Present



Cox Media Group

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Systems Analyst I

  • May 2021 - Aug 2023

  Atlanta Metropolitan Area



CulturaLink

• United States
• Translation and Localization
• 1 - 100 Employee

• IT Support Engineer / Application Support

  • Nov 2019 - May 2021

  Norcross, Georgia Reporting to VP Technology Based at Head- office, managing support and troubleshooting operations across USA Number of users: 100,000 Ensure smooth operation for 300 language interpreters providing 24x7 services for taking patient calls Working with DevOps team members, and Application Developers  Oversee Hardware, software, configuration, troubleshooting, Network administration of LAN / WAN  Testing applications with Gather and GPS functionality  Manage Microsoft… Show more Reporting to VP Technology Based at Head- office, managing support and troubleshooting operations across USA Number of users: 100,000 Ensure smooth operation for 300 language interpreters providing 24x7 services for taking patient calls Working with DevOps team members, and Application Developers  Oversee Hardware, software, configuration, troubleshooting, Network administration of LAN / WAN  Testing applications with Gather and GPS functionality  Manage Microsoft Desktop Office 365 and Server 2012 R2, 2016, MAC OS, Windows 7, 8, 10  Troubleshooting Printers and VPN clients, functionality on mobile devices, supporting remote customers  Administering users in Microsoft Active Directory and Exchange  Assess technical issues for office employees, provide solutions to technical issues  CRM Website navigation and management / system management software  Building VRI carts, onsite asset management with clients  Programming assets for development and deployment  Traveling to hospitals for implementation Achievements at CulturaLink  Integrated a telecommunications software into SaaS and IPAs  Effectively handled Security management system, Admin access management software navigation and implementation  Assisted in the implementation of a ticketing SaaS  Supported effective deployment of IVR  Improved Asset management and tagging by implementing a new Auto tagging system  Successfully adjusted the settings of the MYSQL data base of the company, and received appreciation from management – got additional responsibility for handling all SQL queries for the company  Suggested that account managers give their input on issues that their clients experience and a preventive plan could be put in place, which improved client satisfaction levels  Successfully managed customer complaints for the entire country

• Language Services Coordinator

  • May 2018 - Oct 2019

  Norcross, Georgia



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Communication Specialist

  • Jan 2018 - May 2018

  Atlanta, Georgia



WM

• United States
• Environmental Services
• 700 & Above Employee

• Data and Operations Specialist

  • Sep 2015 - Sep 2017

  Smyrna, Georgia



City of Atlanta Police Department

• Student Invstigator

  • May 2017 - Jul 2017

  Atlanta, Georgia



Eagle Security

• Customs Protection Officer

  • Jun 2014 - Sep 2015

  Atlanta, Georgia



AAction inc

• Facilities Supervisor/ Engineer

  • Jul 2013 - Jul 2014

  Atlanta, Georgia