Experience

Advance2000

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Inside Sales Account Manager

  • Sep 2015 - Present

  • Split time worked between generating appointments for new opportunities and working on up selling and account managing existing accounts • Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations. • Develops existing accounts by checking customer's buying history; suggesting related and new items; explaining technical features. • Act as an account manager for designated accounts to handle inquiries and up sell via phone or in person • Review tickets for clients to ensure service levels are within SLAs by engineers, to ensure retention and opportunities for upsell Show less



John Lock Air Conditioning & Heating

• Sales, Service & Installation

  • 2013 - 2015

  Recruited to learn business from ground up with the goal of maximizing new sales and streamlining business processes, while decreasing cost of doing business. Execution of new business application utilized to find secondary sales opportunities, maximize reoccurring business and reorganize current business processes. Recruited to learn business from ground up with the goal of maximizing new sales and streamlining business processes, while decreasing cost of doing business. Execution of new business application utilized to find secondary sales opportunities, maximize reoccurring business and reorganize current business processes.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Market Account Rep

  • 2011 - 2013

  Key point of contact and resource between vendor, Ingram Micro and IT resellers. Market development and growth targeted at Cisco product in the State,Local and Education vertical (SLED).Market analysis of territory and trends to identify new opportunities and also focus on top 25 accounts. Develop strategies & processes that created alignment of goals and efforts between my vendor, Ingram Micro and our customers, resulting in growth of revenue, customer base and streamlined, efficient communication. Show less

• Cisco Market Development Specialist, Cisco Certified Product

  • 2008 - 2011

  Drive sales and increase customer breadth spanning continental US of Cisco Certifed Refurbished Equipment. Engagement at the vendor director & North American Account manager level to develop and execute a business plan that aligned efforts and maximized ROI, growth and market penetration.

• Market Development Specialist

  • 2007 - 2008

  Cisco BU, East Territory Spearheaded new business in an already well developed territory (east coast) of 2500 accounts. Produced 15% YOY growth in account sales. Discovered opportunities by establishing strong relationships, understanding “pain points” and addressing needs. Designed and executed business plan to overcome prior business challenges. Partnered with vendor, developing mutual account relationships.•Managed pipeline opportunities, partnering with Ingram territory managers& territory aligned Cisco AM’s.•Resolved complex technical and relationship issues, focusing on customer satisfaction and relationship.•Support and growth of key opportunity accounts via collaboration with multiple internal and vendor resources.•Strategic in closing multiple million dollar opportunities. Show less



Video Creations

• United States
• Advertising Services

• Owner

  • 1999 - 2007

  Worked with individuals and Corporations to plan and produce video productions. Created multiple types of media for trade shows and customer displays. •Managed a referral network of business partners and clients to maximize reoccurring and new revenue. •Built relationships w/ Key advertising companies that allowed me powerful competitive advantages. •Close rate over 90% on leads. •Created & managed company website, ultimately generating 40% increase in residential and commercial revenue. •Accurately forecasted business goals to align equipment & staffing appropriately. •Successfully hired and trained new employees to support continued profit and customer base growth Show less