Christopher Beaver
Customer Service Team Lead at MatchRX- Claim this Profile
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Topline Score
Bio
Rebecca VandenBrook
Chris was a great asset while he worked in both my customer care department and then went on to lead his own. Chris is very self motivated, analytical and has a wealth of knowledge. He has extensive skills in customer service that would benefit any company that is looking for a great team player. I highly recommend Chris.
R. Tyler Smith
Chris was always a great employee and able to handle delicate situations when it came to his role of customer service lead. He was always willing to go the extra mile and was a very hard worker. I highly recommend Chris!
Rebecca VandenBrook
Chris was a great asset while he worked in both my customer care department and then went on to lead his own. Chris is very self motivated, analytical and has a wealth of knowledge. He has extensive skills in customer service that would benefit any company that is looking for a great team player. I highly recommend Chris.
R. Tyler Smith
Chris was always a great employee and able to handle delicate situations when it came to his role of customer service lead. He was always willing to go the extra mile and was a very hard worker. I highly recommend Chris!
Rebecca VandenBrook
Chris was a great asset while he worked in both my customer care department and then went on to lead his own. Chris is very self motivated, analytical and has a wealth of knowledge. He has extensive skills in customer service that would benefit any company that is looking for a great team player. I highly recommend Chris.
R. Tyler Smith
Chris was always a great employee and able to handle delicate situations when it came to his role of customer service lead. He was always willing to go the extra mile and was a very hard worker. I highly recommend Chris!
Rebecca VandenBrook
Chris was a great asset while he worked in both my customer care department and then went on to lead his own. Chris is very self motivated, analytical and has a wealth of knowledge. He has extensive skills in customer service that would benefit any company that is looking for a great team player. I highly recommend Chris.
R. Tyler Smith
Chris was always a great employee and able to handle delicate situations when it came to his role of customer service lead. He was always willing to go the extra mile and was a very hard worker. I highly recommend Chris!
Experience
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MatchRX
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Customer Service Team Lead
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May 2012 - Present
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Processor / HelpDesk
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Nov 2011 - Jun 2012
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phil&teds/MountainBuggy Customer Care Team Lead
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Jan 2010 - Jun 2011
Responsible for tracking individual productivity, attendance, case workload, and team member assignments on a daily basis. Lead and manage customer care team, holding them accountable for performance and attendance. Responsible for tracking individual productivity, attendance, case workload, and team member assignments on a daily basis. Lead and manage customer care team, holding them accountable for performance and attendance.
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Flagstar Bank
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United States
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Banking
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700 & Above Employee
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Quality Assurance Analyst
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Oct 2006 - Jan 2010
Monitor and coach agents in an effort to ensure quality customer service and adherence to the policies and procedures of the organization. Monitor and coach agents in an effort to ensure quality customer service and adherence to the policies and procedures of the organization.
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ADP
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Lebanon
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Architecture and Planning
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1 - 100 Employee
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Automotive Retail Group – Client Service Technician
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Mar 2003 - Jun 2006
Supported software, used creative problem solving to provide excellent customer service, and effectively managed time with little supervision. Supported software, used creative problem solving to provide excellent customer service, and effectively managed time with little supervision.
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EDS Group
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IT Services and IT Consulting
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300 - 400 Employee
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OnStar Systems Technical Assistance Supervisor
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Apr 2001 - Mar 2003
Responsible for tracking individual productivity, attendance, case workload, and team member assignments on a daily basis.
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Cadillac Roadside Assistant Supervisor
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Feb 1999 - Apr 2001
Monitored service levels and made appropriate decisions to meet contractual goals.
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Nabisco
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Consumer Goods
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700 & Above Employee
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Retail Representative
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Jan 1998 - Jan 1999
Maintained open communications with the management of individual retail outlets (Meijers, Farmer Jack, Kroger, etc.) Acted as a liaison between Nabisco management and client outlets Projected sales and produced orders Maintained open communications with the management of individual retail outlets (Meijers, Farmer Jack, Kroger, etc.) Acted as a liaison between Nabisco management and client outlets Projected sales and produced orders
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Education
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Oakland Community College
Computer Information Systems -
Oakland Community College
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Software Engineering
CIS, Computer Information Systems
Community
