Experience

Bow Tie Cinemas

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Supervisor

  • Apr 1999 - Present

  Handle box office and concession stand sales Assist with training of new hires to ensure peak performance Issue stock to concession stands, track inventory, minimize waste/shrinkage Give management a report of stock inventory and non-sellables items inventory Transfer concession items such as popcorn bags, cups, candy, and etc. from the stock room to the concession area Answer customers questions over the phone about movie times, number of tickets sold for a particular movie and upcoming movie releases Ensure that the concession area is cleaned properly at the end of the night by coworkers



GE Asset Management

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Help Desk Support Technician

  • Oct 2013 - Dec 2013

  Replaced monitors, keyboards, and mice on user’s workstations as needed Removed computer equipment from workstations that were no longer being used Helped reduce the number of automatic support tickets received for printers by performing weekly maintenance checks on them Replaced monitors, keyboards, and mice on user’s workstations as needed Removed computer equipment from workstations that were no longer being used Helped reduce the number of automatic support tickets received for printers by performing weekly maintenance checks on them



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Computer Technician

  • Jan 2011 - Sep 2011

  Improved performance of customers computer by performing a pc tune up on their computer. Gave customers a comparision report after pc tune up was complete that showed how their computer performed before the tune up done and how the tune up improved their computer's performance and what additional services they should get to further improve their computer. Diagnose and resolve problems that customers have with their computer. Document all the work done on customers computer on store's job ticket system. Update Management on the status of each customer's computer at the end of the work shift. Give a service completion form to the customer when they come to pick up their computer that tells them what was done to resolve their issue and recommendations for additional services if needed. Perform diagnosic on computer hardware to ensure that they are working correctly. Order and install new hardware for customers when needed. Perform data backup, reinstall Windows, and virus removal for customer's when needed. Assist customers with finding the correct ink or toner for their printers. Assist customers with purchases of laptops, desktops, external hard drivers, routers, and switches Setup User accounts, install Windows updates, create recovery disks, install software, and perform data transfer from old computer to new computer for customers that purchase a new laptop or desktop.



Spherion Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Cablevision Technical Support Representative

  • Feb 2008 - Jun 2008

  Assisted customers over the phone that had issues with internet connectivity, internet speed, and email Provided timely resolution to customers issues Registered modems for customers and set up service for first time users Setup technician appointments for customers who were having network signal issues Documented steps taken to resolve issue on a trouble ticket Assisted customers over the phone that had issues with internet connectivity, internet speed, and email Provided timely resolution to customers issues Registered modems for customers and set up service for first time users Setup technician appointments for customers who were having network signal issues Documented steps taken to resolve issue on a trouble ticket