Data Analyst

• Dec 2022 - Present

Industrial Engineer

• Aug 2022 - Dec 2022

Customer Service Representative

• Mar 2022 - Jul 2022

Answered calls from Customers. Placing orders for materials Answered calls from Customers. Placing orders for materials

Production Control / Industrial Engineering

• Jun 2006 - Mar 2021

 Interpret complex data sets into variety of Excel functions to create communicable reports and visualizations to present to management for use across organization and to external stakeholders  Coordinate wafer release jobs into manufacturing facility for the College and related customers  Utilize data in spreadsheets to track daily production levels and provide reports on daily metrics of overall productivity  Assess and adjust priorities throughout lifecycle to meet expected completion and delivery dates for customers  Collaborate with tenants on facility productivity and operational issues to coordinate efforts and resources  Track performance and progression of jobs through the line, providing feedback to management and customers  Develop report processes directly with IT team to assist in the overall improvement of daily operations; identifying key operational areas critical to track and report  Perform operations studies periodically to review line performance and focus on areas needing improvement CNSE (College of Nanoscale Science and Engineering) is a research center in the design and manufacturing of computer chips. Show less

Data Processing Management

• Nov 1996 - Apr 2005

Reconciliation Supervisor  Managed department responsible for balancing daily payment transmission file with bank deposit  Prepared daily payment transmission file to NYS and payments for daily bank deposit  Led Reconciliation Department of 10+ employees, maintaining efficiency and workflow SOFTWARE IMPLEMENTATION & DEVELOPMENT  Consulted directly with NYS Child Support Agency to assess necessary operational criteria for the design and customization of software; ensuring technology meets state requirements  Collaborated with programmers in developing new data entry software to be used corporation-wide  Served on two iterations of the software development project; the second project role was involved from initial stages throughout lifecycle of the project, serving in a more critical role  Directed testing and implementation of software, meeting compliance requirements and demands  Provided feedback to programmers on reporting errors discovered in testing cycles  Developed training procedure materials and led trainings for employees QUALITY ASSURANCE MANAGER  Developed quality assurance processes for project with payment sampling throughout the various stages of processing; providing feedback to management RESEARCH PROCESSOR  Researched account information on payments for NYS ACS (Affiliated Computer Systems) performs data entry services for government contracts. Contract I was involved with performed data entry / payment processing for New York state. Show less