Experience

Kinetic Commerce

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President, Customer Success

  • Jun 2022 - Present

• Director, Customer Success & Partnerships

  • Dec 2019 - Jun 2022

• Director, Key Accounts

  • Jul 2017 - Dec 2019



MMK Marketing, The Retail Experience Agency

• Canada
• Advertising Services
• 1 - 100 Employee

• Consultant

  • Jun 2020 - Jun 2021



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• National Account Manager

  • May 2016 - Jul 2017

  · Responsible for helping large organization utilize iOS and Mac devices in Business Transformation· Working with C Level executives to understand how iOS can be utilized to engage staff and customers in a whole new way· Building complex deployment solutions to transform the way enterprises work· Focusing my efforts on the application of newer mobile technologies and how it can drive results

• Business Expert

  • Jun 2015 - May 2016

  · Lead the team’s weekly meetings and briefings on New Business and weekly/monthly targets· Provides expert technical knowledge, giving organizations exceptional service· Regularly leads Ontario Territory in revenue and New Business· Builds lines of communication within the team that support a clear, uniform vision· Maintains consistently high results, and leads others to successfully implement corporate initiatives

• Business Specialist

  • Aug 2014 - Jun 2015

  · Responsible for creating a culture that heightens awareness around business customers· Regularly leads the Business Sales Team in revenue and exceeded sales targets· Maintains consistently high results, and lead others to successfully implement corporate initiatives· Actively utilizes internal CRM tools to cultivate relationships across new and existing customers· Responsible for developing loyalty, that moves toward strengthening the relationship between the brand, and the organization· Implements systems in which results are consistently exceeded in both training and technical service; exceeds expectations in turnaround time, same day repairs, and training sessions delivered



Toronto Argonauts Football Club

• Canada
• Spectator Sports
• 1 - 100 Employee

• Sr. Account Executive

  • Apr 2008 - Nov 2014

  • Responsible for building business strategy platforms; (group tickets, season tickets and premium seating)• Specialized in Group Sales, Corporate Hospitality, and Sponsorship• Managed $1,000,000 worth of season ticket holder revenue • $300,000 in new ticket revenue & $100,000 in new sponsorship revenue in 2013 and 2014• Sr. Customer Service Representative & Manager of Customer Service for the 2010-2014 season • Game Day responsibilities involved: Managing the Argo’s VIP seating section, club seats, on-the-field customers, relations between players and fans/customers, set up and tear down of events in/around the stadium• Game day manager for the ticket department, managing over a staff of 25 employees • Main liaison between the Rogers Centre and Aramark for Game Day Operations • Built entire ticket packages for clients and groups, from conception to purchase and reconciliation• Responsible for planning and executing events at various locations (including staffing, budget, set-up, and tear-down)• Planning and execution of group events including: Breast Cancer Awareness, military night, Argos Student Zone, Argos tailgate package, Central Ontario Building Trades-Hammer Heads night, Torontojobs.ca, and a Ministry of Education approved Sport Management Seminar



Toronto Rock Lacrosse Club

• Canada
• Spectator Sports
• 1 - 100 Employee

• Account Executive

  • May 2008 - Dec 2008

  • Main responsibilities were ticket sales, and customer service with a key focus of driving new revenue and retention of the existing season ticket base• Through strong client relations, Chris successfully increased attendance and revenue for the Toronto Rock• Dealt with season tickets, corporate hospitality, and developing a lacrosse grass roots program • Sat in on weekly board meetings to develop new sales strategies including events, season ticket holder gift, and group pricing• Helped design, budget, staff and run promotional events all over Ontario to build brand awareness and drive new ticket revenue leading into the 2009 Rock season