Experience

DC Group

• United States
• Facilities Services
• 100 - 200 Employee

• Account Operations Manager

  • May 2014 - Present

  Management of company operations.- Manage the day-to-day activities of the Account Management Department.- Coordinate with Technical Management to ensure the quality and safety of onsite services. - Ensure customer escalations are handled in a timely, complete, and thorough manner.- Manage internal escalations to promote fair and productive resolutions.- Promote a balanced and engaging working environment.

• Regional Account Manager

  • Oct 2012 - May 2014

  Management of Field Service Engineers and customers in the maintenance and repair of critical power systems.- Managed and coordinated the daily schedule of our engineers. - Developed and prepared site reports, which detailed deficiencies and recommended upgrades. - Assessed and responded to emergency power situations, dispatched technicians, and coordinated the expedited shipment of critical parts.- Oversaw and managed the region that encompassed Colorado, Wyoming, Montana, Idaho, and Oregon.- Fostered existing client relationships and ensured complete customer satisfaction.