Christopher DeSouza

IT Technical Support Specialist at A&O IT Group
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
UK

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ICSI | CNSS Certified Network Security Specialist
    ICSI (International CyberSecurity Institute), UK
    Jul, 2020
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jun, 2020
    - Nov, 2024
  • Introduction to Cybersecurity
    Cisco
    May, 2020
    - Nov, 2024
  • Learning Linux Command Line
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • NSE1 Certified - Network Security Associate
    Fortinet
    May, 2020
    - Nov, 2024
  • NDG Linux Unhatched
    Network Development Group
  • Networking Foundations
    LinkedIn

Experience

  • A&O IT Group
    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Technical Support Specialist
      • Mar 2020 - Present

    • End User Support Specialist
      • Mar 2020 - Oct 2020

    • Incident Management Analyst
      • Jan 2019 - Mar 2020

  • Arvato CRM Solutions
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Support Advisor
      • Oct 2018 - Jan 2019

      Working in customer support for a Multinational Company. Providing excellent customer service by taking inbound and outbound calls Gave customers the correct advice, and after understanding their needs Took ownership of customers’ concerns and act as a primary contact Act as a trusted intermediary between customers and other departments to ensure complete customer satisfaction Maintain an excellent knowledge of the products Take ownership of cases and find a resolution for customers

  • GVC Group
    • United Kingdom
    • Gambling Facilities and Casinos
    • 300 - 400 Employee
    • Customer Service Manager
      • Apr 2018 - Dec 2018

      Worked as part of the customer service team at coral. As bieng part of a customer facing role receive a lot of experience dealing with customer problems and finding the best solutions Worked as part of the customer service team at coral. As bieng part of a customer facing role receive a lot of experience dealing with customer problems and finding the best solutions

Education

  • Goa University
    Bachelor of Science B.SC. (Hons), Electronics and Telecommunications
    2012 - 2015
  • St. Xavier's College
    High School Diploma, Mathematics, Physics and Computer Science
    2010 - 2012

Community

You need to have a working account to view this content. Click here to join now