Christophe Jonot
Manager, Customer Success at Duress®- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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German Limited working proficiency
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Bio
Hugh Rainbow
I had the privilege of working with Christophe (CJ), a Senior Solutions Consultant at Zendesk in Melbourne. In his role at Zendesk, Christophe demonstrated a deep understanding of the customer service landscape and a commitment to delivering innovative solutions to meet the evolving needs of our clients. He was a great critical thinker, challenging clients in their CX transformation thinking, and always exploring new and creative ways to help our customers achieve their goals and succeed in their respective industries. Christophe's expertise and passion for customer experience were evident in his interactions with clients, and he was always able to provide valuable insights and recommendations that helped them optimise their use of the Zendesk platform. He was also highly skilled in communicating complex technical concepts to both technical and non-technical audiences, product Demonstrations, and he was able to build strong relationships with our clients based on trust and credibility. Some of these projects delivered transformational outcomes for their businesses, and their customers / employees. Beyond his technical skills, Christophe was also a valued member of the team and easy going. He was a great colleague and always willing to lend a hand or provide support when needed, particularly in RFPs and developing business cases! His positive attitude and collaborative approach made him a pleasure to work with and a valuable asset to the organisation. I highly recommend Christophe Jonot as a senior/principal solution consultant in Tech, and he would be a great asset to any organisation.
Sandra Palm
I've worked with Christophe (CJ) for 4 years at Zendesk. Initially as peers, later on as his manager. If I had to describe CJ in 3 words, it would be: - Passionate: CJ has been in Sales and Presales for the most of his career, and he is super passionate about working together with the sales reps and understanding business pain points from customers. CJ thrives to up-level the team, by providing templates that everyone in the team could use and sharing his deep knowledge with the wider teams. He is an great asset to any organisation. - Team-player: CJ is an empathic Presales professional. He cares about his wider team and would jump in any time to help the team when needed. He would go above and beyond to provide the best support he can. CJ led external customer webinars and internal training sessions. - Agile: CJ can easily adapt to new situations, by leveraging his business, product and technical skills. He can shift his discovery and demo towards giving the best experience for the customer. CJ always looks for opportunities to grow his skills. It was a great pleasure working with CJ and I can highly recommend him!
Hugh Rainbow
I had the privilege of working with Christophe (CJ), a Senior Solutions Consultant at Zendesk in Melbourne. In his role at Zendesk, Christophe demonstrated a deep understanding of the customer service landscape and a commitment to delivering innovative solutions to meet the evolving needs of our clients. He was a great critical thinker, challenging clients in their CX transformation thinking, and always exploring new and creative ways to help our customers achieve their goals and succeed in their respective industries. Christophe's expertise and passion for customer experience were evident in his interactions with clients, and he was always able to provide valuable insights and recommendations that helped them optimise their use of the Zendesk platform. He was also highly skilled in communicating complex technical concepts to both technical and non-technical audiences, product Demonstrations, and he was able to build strong relationships with our clients based on trust and credibility. Some of these projects delivered transformational outcomes for their businesses, and their customers / employees. Beyond his technical skills, Christophe was also a valued member of the team and easy going. He was a great colleague and always willing to lend a hand or provide support when needed, particularly in RFPs and developing business cases! His positive attitude and collaborative approach made him a pleasure to work with and a valuable asset to the organisation. I highly recommend Christophe Jonot as a senior/principal solution consultant in Tech, and he would be a great asset to any organisation.
Sandra Palm
I've worked with Christophe (CJ) for 4 years at Zendesk. Initially as peers, later on as his manager. If I had to describe CJ in 3 words, it would be: - Passionate: CJ has been in Sales and Presales for the most of his career, and he is super passionate about working together with the sales reps and understanding business pain points from customers. CJ thrives to up-level the team, by providing templates that everyone in the team could use and sharing his deep knowledge with the wider teams. He is an great asset to any organisation. - Team-player: CJ is an empathic Presales professional. He cares about his wider team and would jump in any time to help the team when needed. He would go above and beyond to provide the best support he can. CJ led external customer webinars and internal training sessions. - Agile: CJ can easily adapt to new situations, by leveraging his business, product and technical skills. He can shift his discovery and demo towards giving the best experience for the customer. CJ always looks for opportunities to grow his skills. It was a great pleasure working with CJ and I can highly recommend him!
Hugh Rainbow
I had the privilege of working with Christophe (CJ), a Senior Solutions Consultant at Zendesk in Melbourne. In his role at Zendesk, Christophe demonstrated a deep understanding of the customer service landscape and a commitment to delivering innovative solutions to meet the evolving needs of our clients. He was a great critical thinker, challenging clients in their CX transformation thinking, and always exploring new and creative ways to help our customers achieve their goals and succeed in their respective industries. Christophe's expertise and passion for customer experience were evident in his interactions with clients, and he was always able to provide valuable insights and recommendations that helped them optimise their use of the Zendesk platform. He was also highly skilled in communicating complex technical concepts to both technical and non-technical audiences, product Demonstrations, and he was able to build strong relationships with our clients based on trust and credibility. Some of these projects delivered transformational outcomes for their businesses, and their customers / employees. Beyond his technical skills, Christophe was also a valued member of the team and easy going. He was a great colleague and always willing to lend a hand or provide support when needed, particularly in RFPs and developing business cases! His positive attitude and collaborative approach made him a pleasure to work with and a valuable asset to the organisation. I highly recommend Christophe Jonot as a senior/principal solution consultant in Tech, and he would be a great asset to any organisation.
Sandra Palm
I've worked with Christophe (CJ) for 4 years at Zendesk. Initially as peers, later on as his manager. If I had to describe CJ in 3 words, it would be: - Passionate: CJ has been in Sales and Presales for the most of his career, and he is super passionate about working together with the sales reps and understanding business pain points from customers. CJ thrives to up-level the team, by providing templates that everyone in the team could use and sharing his deep knowledge with the wider teams. He is an great asset to any organisation. - Team-player: CJ is an empathic Presales professional. He cares about his wider team and would jump in any time to help the team when needed. He would go above and beyond to provide the best support he can. CJ led external customer webinars and internal training sessions. - Agile: CJ can easily adapt to new situations, by leveraging his business, product and technical skills. He can shift his discovery and demo towards giving the best experience for the customer. CJ always looks for opportunities to grow his skills. It was a great pleasure working with CJ and I can highly recommend him!
Hugh Rainbow
I had the privilege of working with Christophe (CJ), a Senior Solutions Consultant at Zendesk in Melbourne. In his role at Zendesk, Christophe demonstrated a deep understanding of the customer service landscape and a commitment to delivering innovative solutions to meet the evolving needs of our clients. He was a great critical thinker, challenging clients in their CX transformation thinking, and always exploring new and creative ways to help our customers achieve their goals and succeed in their respective industries. Christophe's expertise and passion for customer experience were evident in his interactions with clients, and he was always able to provide valuable insights and recommendations that helped them optimise their use of the Zendesk platform. He was also highly skilled in communicating complex technical concepts to both technical and non-technical audiences, product Demonstrations, and he was able to build strong relationships with our clients based on trust and credibility. Some of these projects delivered transformational outcomes for their businesses, and their customers / employees. Beyond his technical skills, Christophe was also a valued member of the team and easy going. He was a great colleague and always willing to lend a hand or provide support when needed, particularly in RFPs and developing business cases! His positive attitude and collaborative approach made him a pleasure to work with and a valuable asset to the organisation. I highly recommend Christophe Jonot as a senior/principal solution consultant in Tech, and he would be a great asset to any organisation.
Sandra Palm
I've worked with Christophe (CJ) for 4 years at Zendesk. Initially as peers, later on as his manager. If I had to describe CJ in 3 words, it would be: - Passionate: CJ has been in Sales and Presales for the most of his career, and he is super passionate about working together with the sales reps and understanding business pain points from customers. CJ thrives to up-level the team, by providing templates that everyone in the team could use and sharing his deep knowledge with the wider teams. He is an great asset to any organisation. - Team-player: CJ is an empathic Presales professional. He cares about his wider team and would jump in any time to help the team when needed. He would go above and beyond to provide the best support he can. CJ led external customer webinars and internal training sessions. - Agile: CJ can easily adapt to new situations, by leveraging his business, product and technical skills. He can shift his discovery and demo towards giving the best experience for the customer. CJ always looks for opportunities to grow his skills. It was a great pleasure working with CJ and I can highly recommend him!
Experience
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Duress®
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Manager, Customer Success
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Jun 2023 - Present
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Skedulo
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United States
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Software Development
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100 - 200 Employee
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Principal Solutions Consultant
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Apr 2022 - Dec 2022
- Worked in partnership with Regional Account Managers to close new business and expand our footprint to Enterprise and Commercial organizations in New South Wales and Western Australia. - Discovery: Lead discovery workshops and reverse demonstrations to clearly identify our prospects and customers key Business goals, the current problems and their impact as well as the solution expectations - Solution building: Worked in close collaboration with internal teams (Solution Architects and Product Management) to identify the best, and most competitive solution, to meet all requirements - Custom Demonstrations: Worked with our solution design team to build and deliver tailored and value based demonstrations - Lead RFP/RFI/RFQs responses - Contributed to product enhancement via feedback to Product Management and feature requests Show less
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Zendesk
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Software Development
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700 & Above Employee
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Senior Solutions Consultant
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Mar 2018 - Apr 2022
- Worked in partnership with Enterprise and Commercial Account Managers to close new business and expand our footprint to Enterprise and Commercial organizations in Australia and New Zealand and across multiple different industries such as FSI, Retail, Energy and Public Sector. - Influenced large ARR multiple-year contracts, direct sales mostly, including Licenses and Services. - Conducted discovery workshops, as well as on-site and remote agent shadowing / reverse demonstration sessions - Worked with our solution design team to build and deliver custom demonstrations - Lead RFP/RFI/RFQs responses - Delivered multiple public webinars - Speaker and booth support at multiple on-site Industry Events - Product SME within our global Solution Consulting team Rising Star: Graduated from Zendesk’s internal leadership coaching “Rising Star” program in 2021 Show less
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Flexera
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United States
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Software Development
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700 & Above Employee
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Senior Sales Engineer
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Apr 2015 - Oct 2017
- Worked in tandem with my sales colleagues to meet quarterly and annual quota objectives. (Achieved “President Club” with 147% of quota in 2016) - Sold software licenses and Services to new customers as well as up/cross selling to existing customers. Worked on 30K to 7 figure deals. - Spoke at industry events and leading public webinars - Lead RFI/RFP responses - Produced and delivered customer tailored demonstrations and technical presentations, via web meetings and at customer locations - Managed pilots/proof of concept activities, ensuring success criteria were met and setting us apart from the competition - Built solution architectures and worked with the services team to produce realistic value realization roadmaps - Developed and presented ROI / business value models and roadmaps to decision makers, often at C-level. - Delivered partners pre-sales enablement trainings - Acted as a Subject Matter Expert on a specific solution, helping out other SEs - Worked with product management and development teams on new feature requests Show less
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Presales Consultant
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Nov 2012 - Feb 2015
• Overlay Sales Engineer supporting Dell Software Account Representatives across the entire EMEA region, to large organisation in multiple different industries including FSI, Oil&Gas, Public, Defense, • Presented and demonstrated via web meetings or face to face, the technical features, competitive advantages and business benefits of the solution to customers, partners and at industry events • Created customized presentations, demos and Return On Investment documents • Lead Proof Of Concept projects on customer site, or alternatively remotely when appropriate • Responded to RFIs/RFPs responses, ensuring compelling answers to questions • Trained Dell Software sales engineers and partners during presales enablement sessions • Created and maintained the hosted demonstration environment used by Sales Engineers worldwide • Documented software issues and worked directly with the escalation team to help resolve and test fixes • Delivered post sales implementation engagements on site frequently Show less
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Flexera
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United States
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Software Development
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700 & Above Employee
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Sales Engineer
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Mar 2008 - Oct 2012
• Presented with the EMEA SALES AWARD from Flexera EMEA General Manager in January 2012 in recognition to my direct contribution to key deal wins in 2011. • Presented and demonstrated solutions, conducted proof of concepts, proved solution value and worked with medium to large customers across Europe, Middle East and India. • Worked directly with customers or with channel partners and resellers on £30K to 7 figure deals. • Regular speaker at various events and exhibitor at industry events. Show less
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Arrow ECS United Kingdom
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United Kingdom
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Information Technology & Services
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200 - 300 Employee
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Presales Technical Consultant
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Jan 2007 - Feb 2008
Supported resellers with their presales activities on different software solutions which included VmWare servers and ThinApp, Flexera AdminStudio and Citrix Workspace Supported resellers with their presales activities on different software solutions which included VmWare servers and ThinApp, Flexera AdminStudio and Citrix Workspace
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Trainer for Microsoft France Inside sales representatives
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Sep 2004 - Dec 2006
Delivered technical, as well as Microsoft’s Solution Selling sales methodology training and coaching sessions to the mid market Sales Representatives outsourced to Microsoft France by Sitel. Delivered technical, as well as Microsoft’s Solution Selling sales methodology training and coaching sessions to the mid market Sales Representatives outsourced to Microsoft France by Sitel.
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Sands Solutions Ltd
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Perth, Australia
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Project manager
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Aug 2002 - Sep 2003
Project managed several projects including the development and launch of the new company website Project managed several projects including the development and launch of the new company website
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Independant Contractor
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Melbourne and Perth, Australia
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Lotus Notes Analyst Programmer
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Oct 2000 - Jul 2002
Consultant for the Department of Justice of Western Australia. Developed, implemented and handed-over the Lotus notes based portal application used by all Western Australian Courts. Consultant for the Department of Justice of Western Australia. Developed, implemented and handed-over the Lotus notes based portal application used by all Western Australian Courts.
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Maritz
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United States
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Business Consulting and Services
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700 & Above Employee
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Team Leader - Lotus Notes Development
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Aug 1999 - Sep 2000
Managed a team of 4 Lotus Domino consultants Business analysis, project scoping, costing and management. Developped Lotus Notes Domino Web based applications Managed a team of 4 Lotus Domino consultants Business analysis, project scoping, costing and management. Developped Lotus Notes Domino Web based applications
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Bull
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France
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager - CRM Application Development
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Aug 1996 - Jul 1999
- Project managed the development of a multilingual Lotus Notes based CRM application. - Designed specifications and worked with development team located in France - Ensured the project consistently met milestones on time and within budget. - Delivered pilot application, trained sales representatives and planned implementation, maintenance & support processes in each European subsidiary. Presented with an “Excellence Award” when leaving the company in recognition of my contributions to projects within Bull over 3 years. Show less
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Education
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MIT Sloan School of Management
Executive Program -
1995 - 1997
TEESSIDE UNIVERSITY
BSc (Hons) International Business and Information Technology -
1993 - 1995
Université de Reims Champagne-Ardenne
Marketing Techniques Degree (DUT)
Community
