Christophe Veuskens

Functional Application Manager at Telindus Nederland
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Contact Information
us****@****om
(386) 825-5501
Location
Amsterdam, North Holland, Netherlands, NL

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5.0

/5.0
/ Based on 2 ratings
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Koen Vander Eeckt

I know Christophe as a very flexible and helpfull person. His help was often the beginning of the solution for a difficult problem. I can only say : Thanks for the good work, Christophe!

Rob G.

Christophe has many good quality's, he is a good team player and has the ability to assess an ongoing situation and also work together to get to a good solution for everybody! He is actively busy on improving himself on every necessary level. He was a very nice colleague to work with and has very strong social skills. I still see him as a friend on top of being a colleague!

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Credentials

  • Hoofd Bedrijfshulpverlening
    Falck Bedrijfshulpverlening
  • ITIL® Foundation v2
    EXIN
  • ITIL® Foundation v3
    EXIN

Experience

    • Netherlands
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Functional Application Manager
      • Jan 2019 - Present

      Functional Application Manager for ServiceNow

    • Service Level Manager
      • Mar 2011 - Jan 2019

    • Service Desk Employee
      • Oct 2006 - Mar 2011

    • Belgium
    • Telecommunications
    • 700 & Above Employee
    • NSOC Operations Supervisor
      • Sep 2005 - Oct 2006

      - First line support on and management of network and security events and incidents. - Trace and resolve network and security incidents. - Coordinate & follow-up complex incident resolution processes. - Daily management of customer network and/or security devices - Configuration Management - Service Level Management (SLM), - Remote pro-active and re-active corrective actions on the pre-defined Managed Elements. - Reporting status and incidents - Administer, implement and follow-up standard and procedure-supported changes on network and security infrastructures. - Advice on, review, develop, maintain and update internal procedures and work instructions. - Co-ordinate handover from and to the extended operations analysts at customer premises.- Co-ordinate the tasks and activities of the current shift. Show less

    • NSOC Operations Analyst
      • Aug 1999 - Sep 2005

      - First line support on and management of network and security events and incidents.- Trace and resolve network and security incidents.- Coordinate & follow-up complex incident resolution processes.- Daily management of customer network and/or security devices - Configuration Management- Service Level Management (SLM), - Remote pro-active and re-active corrective actions on the pre-defined Managed Elements.- Reporting status and incidents- Administer, implement and follow-up standard and procedure-supported changes on network and security infrastructures.- Advice on, review, develop, maintain and update internal procedures and work instructions. - Co-ordinate handover from and to the extended operations analysts at customer premises. Show less

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • PC engineer outsourcing
      • Mar 1999 - Aug 1999

      - Responsible for the staging and role out of new PC's. - Troubleshooting desktop environment related problems hard -and software - Repair of defective PC's - Creation, follow up, and reporting incident tickets - Responsible for the staging and role out of new PC's. - Troubleshooting desktop environment related problems hard -and software - Repair of defective PC's - Creation, follow up, and reporting incident tickets

    • Technical employee
      • 1998 - 1998

Education

  • Haute Ecole de Bruxelles
    Fysiotherapy
    1997 - 1998
  • Erasmushogeschool Brussel
    Communications management
    1996 - 1997

Community

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