IT Operation and Infrastructure Manager

• Aug 2023 - Present

Information Service Delivery Director

• Nov 2021 - Sep 2023

• Share-management of the IT organization with the CIO France on IT transformation plan, coordination of group and local projects, financial monitoring and reporting • Management of 2 IT teams : business analysts (8 persons) in charge of collecting business needs and IT team in charge of user support and infrastructure (10 persons) • Management of business demand (sales, finance, ops) and user satisfaction (NPS) • Monitoring and analysis of performances (SLA), processes and costs of… Show more • Share-management of the IT organization with the CIO France on IT transformation plan, coordination of group and local projects, financial monitoring and reporting • Management of 2 IT teams : business analysts (8 persons) in charge of collecting business needs and IT team in charge of user support and infrastructure (10 persons) • Management of business demand (sales, finance, ops) and user satisfaction (NPS) • Monitoring and analysis of performances (SLA), processes and costs of internal and external services, including from corporate IT services (help-desk, datacenter, ERPs ) Show less • Share-management of the IT organization with the CIO France on IT transformation plan, coordination of group and local projects, financial monitoring and reporting • Management of 2 IT teams : business analysts (8 persons) in charge of collecting business needs and IT team in charge of user support and infrastructure (10 persons) • Management of business demand (sales, finance, ops) and user satisfaction (NPS) • Monitoring and analysis of performances (SLA), processes and costs of… Show more • Share-management of the IT organization with the CIO France on IT transformation plan, coordination of group and local projects, financial monitoring and reporting • Management of 2 IT teams : business analysts (8 persons) in charge of collecting business needs and IT team in charge of user support and infrastructure (10 persons) • Management of business demand (sales, finance, ops) and user satisfaction (NPS) • Monitoring and analysis of performances (SLA), processes and costs of internal and external services, including from corporate IT services (help-desk, datacenter, ERPs ) Show less

IT lead/ IT Director for France

• Aug 2013 - Oct 2021

• Definition and implementation of IT roadmap coordinated with the strategic transformations of the group and companies (Organization, merge of subsidaries, split of the group) and with the businesses (new products, deployment of corporate IT solution) • Monitoring of the project portfolio and coordination of internal/external resources • Management of the IT department (46 people) within a matrix organization • Integration of innovations (IoT, BI, API, Workflow,) and projects… Show more • Definition and implementation of IT roadmap coordinated with the strategic transformations of the group and companies (Organization, merge of subsidaries, split of the group) and with the businesses (new products, deployment of corporate IT solution) • Monitoring of the project portfolio and coordination of internal/external resources • Management of the IT department (46 people) within a matrix organization • Integration of innovations (IoT, BI, API, Workflow,) and projects deployment (Cloud, SD-WAN, O365) • Improve global performances by improving efficiency and focusing on added values tasks. • Provide reports and KPI to shareholders to manage daily operation, quality, cost and projects • Share best practices and projects at the European level. • Definition and follow up of IT budgets (OPEX and CAPEX, volume : more than 10M€)

IT Operation Manager France Benelux UK Nordics

• Jan 2013 - Jul 2013

• Lead and manage the operational teams (30 persons) to provide and improve the IT services (Help-desk, service desk, and all the technical infrastructure needs for more than 50 sites, +160 servers, backups, back-office services, ... ) for around 3000 users in France, Benelux, UK and Nordics.

IT Service Manager France

• Apr 2011 - Dec 2012

• Lead and manage the operational teams (23 persons) to provide and improve the IT services (Help-desk, service desk, and all the technical infrastructure needs for more than 50 sites, +160 servers, backups, back-office services, ... ) for around 1500 users in France. • Manage and coordinate the team to put in place ITIL processes during and after datacenter migration for Europe activities.

Technical Delivery Manager

• Jun 2010 - Mar 2011

• Lead and manage the technical team (9 persons) to provide and improve the IT infrastruture services (network for more than 50 sites, +160 servers, backups, back-office services, ... ) for around 1500 users.

IT Manager

• Jan 2009 - Jul 2009

• Audit the IT system and the IT department. • Define organization and services for the IT department • Provide to the management plan and opportunities to improve the system for the next 3/5 years • Audit the IT system and the IT department. • Define organization and services for the IT department • Provide to the management plan and opportunities to improve the system for the next 3/5 years

IT Project Leader

• Jul 2006 - Dec 2008

• Plan, organize and manage IT projects • I was in charge to transfer the Motorola MES system to the Continental MES system for the products made in France. • Plan, organize and manage IT projects • I was in charge to transfer the Motorola MES system to the Continental MES system for the products made in France.

CIM/IT Project leader

• May 2000 - Jun 2006

• Define and deploy software solutions for new production lines (MES solutions). Improve existing SW solution by create key indicators and train people (operators to manager). • Manage development and deployment for new MES functionalities. • I was in charge to improve the system (reduce by 30% per year of the errors) and improve the usage of the system (only 2 products in 2001 to 100% of the product in 2004) • Define and deploy software solutions for new production lines (MES solutions). Improve existing SW solution by create key indicators and train people (operators to manager). • Manage development and deployment for new MES functionalities. • I was in charge to improve the system (reduce by 30% per year of the errors) and improve the usage of the system (only 2 products in 2001 to 100% of the product in 2004)

Software Engineer

• Nov 1997 - Apr 2000

- ALLFLEX (Vitré, 35, France) and ALCATEL (Laval, 53, France) production plants : • Analyze and improve the software solution in place. Continuous improvement with the production services to increase the functionalities of the information system to provide high quality to the customer and simplify support. - ALLFLEX (Vitré, 35, France) and ALCATEL (Laval, 53, France) production plants : • Analyze and improve the software solution in place. Continuous improvement with the production services to increase the functionalities of the information system to provide high quality to the customer and simplify support.