Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Head of ATD Europe and PS growth framework

  • Apr 2020 - Present

  Accountable for the professional services growth framework (800+ Head Counts, >190m€ revenue), with a set of forums and initiatives (Financial, operational, process, re-organization) aiming at delivering profitable growth and accompany market evolution for our professional services across Europe.Continue managing the Architecture and Technology directors through direct and second line management setup.

• Head of Architecture and Technology Europe

  • Apr 2017 - Apr 2020

  Managing all the Architecture and Technology Directors in Europe. Each of them is assigned on the largest accounts from Orange Business across Europe.Mission/Role PurposeDirectly responsible and accountable for all aspects of the Architecture and Technology practice, including the creation of the strategy and methodologies in order to ensure overall operational success. Responsible and accountable for the management and development of resources within the Architecture and Technology practice (25+ FTE).Directly responsible for the day to day management, operations, administration and development of the team in accordance with global and local policies, processes, and procedures, in order to meet the practice objectives.Responsible for the performance of the Architecture and Technology practice, with overall accountability for the customer technical strategy and architecture of all services delivered by Orange.

• Technology Office Director

  • Oct 2010 - Apr 2020

  Leadership customer facing role in developing and managing professionals services business on a large account. Technology decision maker on a large international customer account.Functional and line manager of 18 people working on three areas:--> Pre-sales an innovations activities;--> Billable consultancy--> Technical designersManage P&L of professional services on large account (gross margin, realization, staffing)Responsible for CAPEX budget and technical resources forecasts.Management sponsor of major projects.

• Head of Solution Design Team

  • Jan 2008 - Sep 2010

  Functional lead of the consulting team and ownership of the technology contractual obligations on a large account.Member of large account customer business unit management team.Member and leader of joint Steering Committees with the customer.Manager of the consulting team working on the account.Accountable for business development support through pre-sales consultants.

• Technical Design Authority

  • Jan 2007 - Jan 2008

  Direct Lead on design activities on a large account by providing validation and definition of new processes and technical standards.Accountable for all engineering validations and Service Creation Management.Key player of the technical governance model.



Equant

• Solution design manager

  • Oct 2004 - Dec 2006

  Member of the technical solution team and key member of the joint customer/Equant Technical committeeResponsible for technical definition of innovative solution proposals for large accounts.Definition and validation of level of effort for new designsEngineering validation follow up Member of the technical solution team and key member of the joint customer/Equant Technical committeeResponsible for technical definition of innovative solution proposals for large accounts.Definition and validation of level of effort for new designsEngineering validation follow up



Global One

• Pre-sales Network Designer

  • Jan 2001 - Oct 2004

  In charge of creating innovative and non-standard architectures using Gobal One's complete range of network services and products. --> Specialized in disaster recovery service worldwide. In charge of creating innovative and non-standard architectures using Gobal One's complete range of network services and products. --> Specialized in disaster recovery service worldwide.



Transpac

• Customer Service Manager

  • Sep 1999 - Jan 2001

  In charge of relationship with large accounts of Transpac. Transversal coordination of technical teams for sustained quality of Service according to customer expectations. In charge of relationship with large accounts of Transpac. Transversal coordination of technical teams for sustained quality of Service according to customer expectations.