Experience

Experis Deutschland

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Key-Account-Manager

  • Jan 2021 - Present



Proservia Germany

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Delivery Executive

  • Nov 2016 - Dec 2020



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ITO Delivery Executive - Multi Supplier Integration / SIAM

  • Sep 2014 - Oct 2016

  Head of Multi Supplier Operation at E.ON Account Manger/Leader of an international team of 350 employees (Germany, England, Sweden, Bulgaria, India) Accountable for P&L and service Quality. Coordination and management of IT service provider and their services on behalf of E.ON Focus areas: ITIL-Service Management, Service Desk, Security, Service Request Management, Project Management. Head of Multi Supplier Operation at E.ON Account Manger/Leader of an international team of 350 employees (Germany, England, Sweden, Bulgaria, India) Accountable for P&L and service Quality. Coordination and management of IT service provider and their services on behalf of E.ON Focus areas: ITIL-Service Management, Service Desk, Security, Service Request Management, Project Management.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ITO Delivery Executive

  • Jan 2010 - Aug 2014

  Manager of a team of 20 Account Delivery Manager in IT-Infrastructure Outsourcing. Industry Segments supported: 2010-2012 - Finance, Germany2012-2014 - Automotive, GermanyAccountable for service quality, customer satisfaction and cost

• COO - ITO Delivery Germany

  • Jan 2008 - Dec 2009

  Operation Management of the German ITO delivery organization of 1000 employeesMain Focus cost improvement , process implementation, escalationmanagement

• Account Delivery Manager

  • Jan 2003 - Dec 2007

  IT-Infrastructure Account Delivery Manager, various European and German customer, Focus areas: SAP, Exchange, UNIX/Windows Server, DC-operation in generalaccountable for service quality and -cost



Compaq Computer Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager SAP-Support

  • Jan 2001 - Dec 2002

  Teamanger of a local SAP support team Teamanger of a local SAP support team



Digital Equipment Corporation (USA)

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Projectmanager

  • Jul 1995 - Dec 2000

  Projectmanager for various IT infrastruktur projects, SAP implementation

• Consultant

  • Apr 1989 - Jun 1995

  Consultant for IT branch solution, mainly Oil-Industry (Shell, Exxon, & Co)