Experience

Luton Hoo Hotel, Golf & Spa

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Room Division Manager

  • Jul 2022 - Present

• Front of House Manager

  • Jan 2008 - Jul 2022

  Key Responsibilities:* Reception Team * Night Reception Team* Concierge / Porters * Doormen* Guest Relations * Switchboard* Duty Manager Shifts * Telephone System* Opera Configuration * Key Card System Key Achievements:* Part of the Pre-Opening Team for Luton Hoo Hotel,Golf & Spa* Part of the Pre-Opening Team for Warren Weir* Managing a FOH Team with three Reception Desks (40 pax)* Staff retention increased by 20% 2008 on 2009



Ashdown Park Hotel & Country Club

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reception Manager

  • Sep 2005 - Jan 2008

  Key Responsibilities: * Day to day running of the department * Monitoring the guest ledger and guest history * Training and development of all members of the team * Recruitment * Staff Budgeting * Duty Manager Shifts Key Achievements: * Part of the Configuration Team for a successful system change from Lanmark to Opera * Building a new team * Introducing a new cashiering system * Creating an efficient environment to work in * Winner of the "Leader of the Year 2007" Award



Old Course Hotel, Golf Resort & Spa

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Reception Manager

  • Jun 2002 - Sep 2003

  Key Responsibilities: * Looking after VIP-Guests * Group check in / out * Duty Manager * Night Manager Tasks * Maximation of room revenue * Rota * Training and development of all members of the team * Day to day running of the department * Billing for major events Key Achievements: * Introducing new standards * Reaching guest satisfaction of 94% (8% increase) for Reception * Creating a Guest Bussiness Center * Introducing a new training system * Reorganising front desk and back office * Creating a Duty Manager training manual * Part of the team to achieve 5 red stars

• Shift Leader

  • Feb 2001 - May 2002



Colombi Hotel

• Germany
• Hospitality
• 1 - 100 Employee

• Shift Leader

  • Apr 2000 - Feb 2001

• Receptionist

  • Aug 1998 - Mar 2000