Experience

Nordic Capital

• Sweden
• Capital Markets
• 100 - 200 Employee

• IT Operations Lead

  • Jan 2022 - Present

• Senior IT Technician

  • Oct 2016 - Dec 2021



The Women Creative

• Sweden
• Book and Periodical Publishing

• Copy Editor

  • Mar 2017 - Jul 2019



IT-Assistans

• Stockholm, Sweden

• IT Consultant

  • Jun 2013 - Sep 2016



JamesList

• Sweden
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Data Manager

  • Sep 2010 - Apr 2013

  Main responsibilities: managing data import/export systems, client and sales representative support. Worked closely with developers in maintaining the website using shell terminals, MySQL, Netbeans and Subversion to deploy fixes and features. Main responsibilities: managing data import/export systems, client and sales representative support. Worked closely with developers in maintaining the website using shell terminals, MySQL, Netbeans and Subversion to deploy fixes and features.



Tele2

• Sweden
• Telecommunications
• 700 & Above Employee

• 2nd Line Support

  • Jun 2010 - Sep 2010

  Ticket handling. ADSL, cable, mobile and LAN internet service and IP telephony troubleshooting. Phone support for customer service (1st Line) and technical analysis of customer problems. Ticket handling. ADSL, cable, mobile and LAN internet service and IP telephony troubleshooting. Phone support for customer service (1st Line) and technical analysis of customer problems.



Com Hem AB

• Sweden
• Telecommunications
• 100 - 200 Employee

• Resource Manager

  • Jun 2007 - Mar 2010

  Handling and management of field service technicians. Long- and short term as well as real-time scheduling of work orders coming in from customer support. Responded to emails and phone calls from other parts of the company regarding those work orders. Contractor invoice verification. Handling and management of field service technicians. Long- and short term as well as real-time scheduling of work orders coming in from customer support. Responded to emails and phone calls from other parts of the company regarding those work orders. Contractor invoice verification.



Liberty Global

• United Kingdom
• Telecommunications
• 700 & Above Employee

• 1st Line Support

  • Sep 2003 - May 2007

  Phone support toward customers regarding subscriptions, invoices, product information. Technical support for TV, internet and telephone services. Responsible for a colleague support line. Part of a small team handling customers with protected identity. Worked six months full-time supporting new employees during their work training.

• Customer Center

  • Nov 2002 - Aug 2003

  Received customers returning broadband and TV equipment, took new subscription orders and provided general in-person customer service. Weekly inventory of equipment stock.