Experience

BigChange Cyprus

• Cyprus
• IT Services and IT Consulting
• 1 - 100 Employee

• Implementation Support

  • May 2023 - Present



SIVIRI VENTURES PRIVATE LIMITED

• India

• Information Technology Support Officer

  • May 2021 - Apr 2023

   Daily Office duties  Administrator of the CRM/BPM systems of the company  Daily support to users  Monitoring and updating the CRM system  Daily communication with the developer regarding various issues and problems relating to the system  Daily interaction with users on system-related issues  Collecting feedback and new suggestions from the users.  Use of the ticketing system (JIRA)  Organize and catalog all incoming support queries  Testing new updates and releases regarding the CRM/BPM procedures.  Creating frameworks and reports according according to the needs of the users  Monitoring emails and troubleshooting of Microsoft 365 Applications(outlook,excel,word) Show less



Hellenic Bank

• Cyprus
• Financial Services
• 700 & Above Employee

• Customer Support Officer

  • Dec 2020 - May 2021

  Daily office duties and supporting customers  Troubleshooting for various problems related to banking online platforms  handling all relevant bank programs(CRM,ERP,card services program,account program,web banking program.)  Ensuring personal data security of bank customers  Assist customers with routine account-related requests(balances,incoming transfers, information regarding charges, etc.)  responds to client inquiries promptly, effectively, and professionally Show less



Alfa pizza

• Restaurant Manager

  • Sep 2014 - May 2020