IT Systems Team Lead

• Jul 2021 - Present

IT Support Specialist

• Jul 2021 - Mar 2023

Senior System Engineer

• Oct 2015 - Jul 2021

Solely responsible for providing ongoing IT support across multiple large college sites, comprising 18+ virtual servers, 300+ desktops and 400+ mobile devices. • Diligently maintaining the Student Management System and integration with Active Directory • Managing issue logging through to successful closure via the Commit CRM ticketing system • Troubleshooting, analysing and resolution of general system and network issues • Promptly attending to complex, high priority and escalated technical issues • Maintaining firewall, servers and wi-fi infrastructure • Performing hardware and software deployments • Implementing improvements to existing architecture • Managing system performance, reliability and security • Managing mobile devices (Apple devices and Google Chromebooks) • Backup and disaster recovery implementation, monitoring and testing • Accurately documenting configurations and server builds • Establishing and maintaining favourable professional relationships with staff and students • Leading and mentoring student tech teams, enabling them to assist with entry level desktop support and simple deployments for student devices • Providing support to users during the cloud migration process • Filling the role of Project Lead to lead projects during school holidays • Communicating regular status updates to College ICT Lead and other stakeholders Key Projects & Achievements Microsoft Cloud Transformation Project: Led a large-scale project across 20 medium-to-large schools involving multiple steps, including: - Identity integration between Google and Microsoft - Setting up of a hybrid solution and migrating identity from Google to O365 - O365 deployment to all school-owned devices - User licensing - Deployment and licensing of Minecraft to school owned devices - MS Intune device enrolment for all school-owned Windows devices Show less

Operations Manager

• 2007 - 2013

Event Manangement, CRM, Restaurant Manager, Conference and Events, Marketing, Human Resources Event Manangement, CRM, Restaurant Manager, Conference and Events, Marketing, Human Resources

IT Support Technician

• 2004 - 2007

Windows 2000 / XP Network • Desktop support • Meeting with staff to discuss individual needs and objectives • Suggestions on how the business could be improved through IT systems • Assessing the pre-existing IT systems and the knowledge of the staff • Assessing whether or not the current hardware options are working well for the company • Drawing up timetables of action and maintenance • Improvement to the current system Windows 2000 / XP Network • Desktop support • Meeting with staff to discuss individual needs and objectives • Suggestions on how the business could be improved through IT systems • Assessing the pre-existing IT systems and the knowledge of the staff • Assessing whether or not the current hardware options are working well for the company • Drawing up timetables of action and maintenance • Improvement to the current system

Database Administrator

• 2002 - 2004

• Data transformation and manipulation • Database maintenance and optimising • Front-end user support • Securing the data against unauthorised access (both external and internal) • Ensuring that there is a regular, tested database backup • SQL query writing • Overcome data performance and handle all tasks in a time-critical environment • Prioritise high importance and high impact workload • Data transformation and manipulation • Database maintenance and optimising • Front-end user support • Securing the data against unauthorised access (both external and internal) • Ensuring that there is a regular, tested database backup • SQL query writing • Overcome data performance and handle all tasks in a time-critical environment • Prioritise high importance and high impact workload

IT Support Technician

• 2001 - 2002

• Desktop and remote support • Backups • Dial-up accounts • Maintaining the local area network • Desktop and remote support • Backups • Dial-up accounts • Maintaining the local area network

IT Support Technician

• 2000 - 2002

• Desktop and remote support • Data manipulation and transformation • Remote service calls • Networking • Updates and maintenance on local hosted website • Desktop and remote support • Data manipulation and transformation • Remote service calls • Networking • Updates and maintenance on local hosted website

Telemarketing Manager

• May 1999 - Apr 2000

Telemarketing, Sales, Management, Information Technology Telemarketing, Sales, Management, Information Technology

Field Representative / Programme Administrator

• Apr 1997 - Apr 1999

Hospitality Marketing, Administration, Sales, Field Representative Hospitality Marketing, Administration, Sales, Field Representative