Experience

Connexus Travel

• Hong Kong
• Travel Arrangements
• 1 - 100 Employee

• Corporate Travel Manager

  • Dec 2017 - Present

  • Overseeing one Corporate Travel operation team consisting of 17 Travel Consultants with the highest total team production. • Develop expansion plans with existing corporate clients and their referral • Regular take part in teleconferences with global customers • Develop, establish and maintain good relationship with clients and business partners to protect the best interest of the Company • Handle customer complaints, conduct reviews of services with clients so as to upgrade service level • Quarterly review and improve policies of booking, client handling, work flow and MIS report. • Work closely with relevant departments and parties to ensure products and services meet and surpass customer requirements • Resolve daily operation issues within corporate teams, provide training to Corporate Supervisors • Prepare monthly reports of Corporate Accounts movement and sales performance • Managing over 90 key accounts from different nations and industries Show less



Swire Travel

• Assistant Corporate Manager

  • Dec 2013 - Dec 2017

  • Overseeing one Corporate Travel operation team consisting of 17 Travel Consultants with the highest total team production.• Develop expansion plans with existing corporate clients and their referral• Regular take part in teleconferences with global customers• Develop, establish and maintain good relationship with clients and business partners to protect the best interest of the Company• Handle customer complaints, conduct reviews of services with clients so as to upgrade service level• Quarterly review and improve policies of booking, client handling, work flow and MIS report.• Work closely with relevant departments and parties to ensure products and services meet and surpass customer requirements• Resolve daily operation issues within corporate teams, provide training to Corporate Supervisors• Prepare monthly reports of Corporate Accounts movement and sales performance • Managing over 90 key accounts from different nations and industries Show less

• Senior Corporate Travel Supervisor

  • Aug 1991 - Dec 2013

  • Coached and supervised a sub-team of travel consultants• Managed travel enquiries and fare quotations of both corporate and leisure clients• Handled all travel requests including air ticket, hotel, leisure package and ground transportation. • Made flight and hotel bookings per agreed travel plan through online Sabre GDS System and accessed direct through our Overseas partner agents’ online bookings engines for tickets originated outside Hong Kong• Made online bookings for China domestic flights through Eterm • Customized travel plan and budget to ensure the itineraries being comply with respective companies' travel policies.• Provided instant solutions of urgent departures and last minute business travel requests• Senior Travel Supervisor at Implant Travel Desk of Macquerie Bank and Schneider Electric Show less



Haniel Travel (HK) Ltd

• Hong Kong

• Travel Consultant

  • Mar 1988 - Jul 1991



Singapore Airline Limited

• United States
• Telecommunications
• 1 - 100 Employee

• Ticketing Agent

  • Aug 1984 - Mar 1988