Experience

Alpert & Alpert Iron & Metal, Inc.

• United States
• Mining
• 1 - 100 Employee

• Business Operations Manager

  • Feb 2022 - Present



Freelance

• Greater Los Angeles Area

• Event Coordinator & Design

  • Jan 2008 - Present

  · Able to secure and book a suitable venue or location for event; oversee/participate in the setup and strike of the event efficiently · Produce detailed contracts, proposals, invoices necessary for the vendors and clients · Collaborating with clients to create a branding and vision for their event · Responsible for coordinating the event onsite · Prepare and execute the design aspect a week before the event: centerpieces, flower walls, etc. · Able to secure and book a suitable venue or location for event; oversee/participate in the setup and strike of the event efficiently · Produce detailed contracts, proposals, invoices necessary for the vendors and clients · Collaborating with clients to create a branding and vision for their event · Responsible for coordinating the event onsite · Prepare and execute the design aspect a week before the event: centerpieces, flower walls, etc.



Third Party Courier Company (Amazon Logistics)

• Thousand Oaks, California

• Executive Vice President Of Operations

  • Aug 2018 - Sep 2021

  -Motivated 120 hourly delivery drivers and a team of 4 salaried operational members while providing regular, actionable feedback to consistently hit Amazon KPIs as a team with a 99.2% overall delivery success with the minimum being 98.8%. -Suggested modifications and additions to HR policies and workplace culture that maintained an attrition rate of 9% in an industry that is known to have a very high turnover. -Slashed drug testing pre-employment costs by 34% by negotiating pricing and fees for new contract with drug test facility company- wide saving the company a grand total of $10K per month. -Developed and enhanced new SOPs and documents such as official company forms, onboarding employment forms, vehicle management systems, and marketing materials which were implemented company-wide to the other 8 delivery stations. -Monitored daily timesheets and processes of bi-monthly payroll independently for 120 employees and reducing overtime labor costs from 12% to 2%. -Recruited, hired and trained personnel in high volumes during a global pandemic, working to establish key internal functions and outline scope of concerns of working as first responders within an essential business. Show less



Scoobeez, Inc. (Amazon Logistics)

• Hawthorne, CA

• Operations Manager

  • Jul 2015 - Oct 2018

  -Defined, implemented and revised operational policies according to the Amazon standards for 100 hourly delivery drivers and 4 salaried employees within a 200,000 sq. ft. warehouse delivering 100k packages daily. -Assessed team and individual performance management structures and implemented enhancements to improve frameworks and strengthen results which boosted the company's standing from last place to 2nd place outperforming 18 other delivery-service providers. -Modernized and improved the workplace culture to increase productivity and employee satisfaction which improved the employee retention rate drastically from 52% to 90% within 6 months. -Optimized the onboarding experience by creating a new training system of a structured 4-day ride-along training process and coaching opportunities while boosting employee productivity by enhancing delivery performance and instituting motivational approaches. -Developed and implemented high-quality work environments as measured through employee satisfaction ratings which impacted employee retention, daily Amazon KPI metrics, and overall company standings. -Oversaw the respective station’s financials and succeeded in the company's overall projected goal in overhead costs and profits and yielded overtime costs from 20% to 12%. Show less



Handwriting Experts

• Sherman Oaks, CA

• Business Development Operations Manager

  • Sep 2013 - Jun 2016

  -Administered the accounting, financials, disputes, for all 3 businesses, made executive decisions for office and executed projects. -Worked in tandem with 2 CEOs to better understand business processes and initiate improvements, helping the respective companies achieve goals strategically generating an annual revenue growth of 100% in the first year of entering the role. -Devised strategies to boost customer sales and drive referrals by 300% due to excellent service resulting in robust relationships with income-producing clients and customers. -Created effective sales promotions and marketing strategies to deliver $30,000 in sales for one of the respective businesses in a 2 month timeframe. -Implemented escalation procedures to effectively handle time-sensitive legal matters for attorney clients resulting in decreased project completion time by 25%. -Monitored and managed Google Adwords, Bing Ads, and marketing campaigns through Infusionsoft, designate projects for webmaster, create email blasts, edit copy for customers through CRM upon purchase of product, etc. Show less



Therapeutic Living Centers (TLC)

• Adult Day Program Coordinator & Case Manager

  • Jul 2012 - Sep 2013

  -Operated comprehensive assessments, planning, implementation and program evaluations of individual client needs with developmental disabilities according to the County Regional standards. -Served as a client advocate, enhancing a collaborative relationship to maximize the client’s, family’s and/or conservators and Qualified Intellectual Disabilities Professional (QIDP)’s to make informed decisions for the client’s needs and behavioral improvements. -Collaborated with clinical staff and behavior therapists in the development, intervention, and execution of client needs, behaviors, and achievement of clients’ goals. -Provided all required documentation to Regional Center in a timely manner, including the client’s condition to follow‐up and evaluation by clinical staff and enhance behavior implementation. Show less



DEX

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Lead Generation & Sales Manager

  • Oct 2009 - Oct 2011

  -Amplified the company's lead generation program of 30 sales trainees specializing in obsolete parts procurement in the medical, computer, and wind turbine industries, boosting sales leads by 100% within the first year of entering the role. -Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills, landing the first sale for medical software department in company history. -Cultivated, recruited, and hired a team of 20 college interns for the Lead Generation department integrating sales leads for the parts procurement division. -Collaborated with CEO/Chairman in developing an onboarding and training system for a new department, generating 300% more leads for the company its first year. Show less



Sweet 9 Hair Salon

• Beverly Hills

• Marketing Manager

  • Feb 2010 - Jul 2010

  · Able to market brand new concept for salon industry as well opening brand new facilities · Creator of websites; maintaining all social media, blogs, twitter, and online marketing of all facilities · Create new ideas, trends, blogs for new concept for salon open to experienced hair dressers · Able to market brand new concept for salon industry as well opening brand new facilities · Creator of websites; maintaining all social media, blogs, twitter, and online marketing of all facilities · Create new ideas, trends, blogs for new concept for salon open to experienced hair dressers



California Lutheran University

• United States
• Higher Education
• 700 & Above Employee

• Information Systems & Services Help Desk Assistant

  • Sep 2007 - Jan 2008

  • Provide excellent patron experience through customer service with any computer-related issues. • Consistently exceed patron’s goals by effectively providing feedback by email and/or phone calls.• Able to assist patrons with computer related issues directly by phone, walking them through step by step. • Create ticket orders if issue cannot be resolved by phone, transferring tickets to computer technicians.• Consistently updating ticket orders that have not been resolved and keeping in contact with technicians. Show less

• Information Systems & Services Student Assistant

  • May 2006 - Aug 2007