Experience

Skin Vitality Medical Clinic

• Canada
• Hospitals and Health Care
• 100 - 200 Employee

• Clinic Operations Manager / Medical Administrator Trainer

  • Jun 2022 - Present

  • Lead a team of professionals to ensure efficient clinic operations and continued growth in all aspects of the business • Manage daily clinic flow, staff schedules, clinic inventory, vendor contract relationships all while providing exceptional patient care, including handling feedback from clients resulting in increased patient retention and positive social media/online reviews • Oversee the hiring and training of administrative staff, conducting screening/interviews, as well as facilitating staff meetings, onboarding processes and annual performance reviews • Work with property management and building landlords to maintain optimal operations, monthly health and safety reviews of the facility and staff members • Manage the health of the business and its financial viability, including reviewing time sheets, payroll compliance, managing CRM reports, and ensuring billings are not missed Show less



Le Labo Fragrances

• United States
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Laboratory Technician

  • Sep 2020 - Dec 2021

  • Provided exceptional customer experience to all patrons and exceeded sales targets through personalized and welcoming service • Managed inventory, visual merchandise, and reconciled POS systems to maintain protocols • Generated sales and client reports using MS Office to identify trends and opportunities for development • Provided exceptional customer experience to all patrons and exceeded sales targets through personalized and welcoming service • Managed inventory, visual merchandise, and reconciled POS systems to maintain protocols • Generated sales and client reports using MS Office to identify trends and opportunities for development



MECCA Brands

• Australia
• Retail
• 700 & Above Employee

• Beauty Sales Specialist / Make-up Artist / Skin Care Specialist

  • Jun 2018 - Jan 2020

  • Responsible for operating POS systems and handling a variety of transactions from sales to returns in an efficient and accurate manner, minimizing cash reconciliation variances. • Actively participated in training programs in order to gain a deep understanding of boutique fragrance & beauty brands (such as Diptyque, Byredo, Maison Francis Kurkdjian, etc.) and their products in order to improve sales outcomes. • Managed to upsell products by focusing on customers’ needs through active listening. Show less



Freedom Australia

• Australia
• Retail
• 100 - 200 Employee

• Sales Associate

  • Jan 2017 - Jun 2018

  • Operated POS system and handling a variety of transactions. • Gained a thorough understanding of the company’s entire product offering and catalogue and managed to upsell products to meet customer’s needs. • Resolving client situations according to company’s policy and philosophy resulting in customer satisfaction. • Proactively ensuring optimal stock volumes of merchandise on the floor for customers. • Operated POS system and handling a variety of transactions. • Gained a thorough understanding of the company’s entire product offering and catalogue and managed to upsell products to meet customer’s needs. • Resolving client situations according to company’s policy and philosophy resulting in customer satisfaction. • Proactively ensuring optimal stock volumes of merchandise on the floor for customers.



Church on the Queensway

• Religious Institutions
• 1 - 100 Employee

• Administrative Receptionist

  • Sep 2014 - Dec 2016

  • Responsible for training staff and operating membership building software, handling a variety of transactions from sales and bookings for external events • Assisted with assimilation, including data entry and volunteer schedules • Operated switchboard system, handled calls and email correspondence for lead staff • Responsible for training staff and operating membership building software, handling a variety of transactions from sales and bookings for external events • Assisted with assimilation, including data entry and volunteer schedules • Operated switchboard system, handled calls and email correspondence for lead staff