Experience

Anne Arundel County Public Library

• United States
• Libraries
• 100 - 200 Employee

• Hardware/Software Specialist

  • Aug 2016 - Present



Maryland Environmental Service

• United States
• Environmental Services
• 300 - 400 Employee

• PC/LAN Technician

  • Dec 2015 - Aug 2016



Baltimore County Government/Baltimore County Public Library

• Towson, MD

• Desktop Technician

  • Jul 2006 - Dec 2015

  Server Administration WSUS, McAfee, DHCP, and script hosting/automation support. Configure and maintain WSUS 3.1/McAfee DAT virtual server. Manage images on WDS virtual server. Active Directory-Create and modify users, computers, OUs. Modify access permissions for users, groups, and files, password resets. WDS-Create updated or new system master images to the Windows Deployment server DNS Manager-Create new or correct existing DNS entries DHCP Services-Create and configure address ranges for specific subnets/library branches Print Services-Printers on dedicated Windows print server VEEAM-Restore files and folders upon request using virtual backup server. McAfee-Administer DAT repository, DAT deployment VMWare vSphere Client, and other server based applications and services as needed. Mac OS X Server-Profile Manager for iOS and iPad deployment and control. Apps, users, and user groups for iPads. Windows XP, Windows 7, Windows Server, MacOS X, iOS. Polaris, network troubleshooting, VoIP phones Patch-in Ethernet jacks, troubleshoot connectivity issues. Splitters, hubs, small switches, and VoIP phones Microsoft Office 2003, Outlook 2003, Citrix ICA clients, Microsoft Office for Mac, Cisco VPN clients, McAfee 8.0, Microsoft SMS Client 2.0 Configuration and upgrade of Mac OS X for PPC and Intel architecture System lockouts and password resets in Active Directory, Exchange server, Oracle, PeopleSoft, and VAX system accounts Integration of Mac OS X clients on Active Directory domain, Active Directory using Mac OS X Microsoft Active Directory modification of member computers and users, creation of network accounts. Modification of login scripts and batch files Email account management. User accounts on LDAP directory Monitoring of WAN using Ipswitch WhatsUp suite. Set up and administer five OS X Servers for NetBoot Discovered and submitted to Apple a workaround for known printing bug in NetBoot OS X Servers for DHCP services



Towson University

• United States
• Higher Education
• 700 & Above Employee

• IT Support Specialist

  • Nov 2005 - May 2006

  Support and troubleshooting of Windows 2000, Windows XP, Mac OS X 10.2 to 10.4 Software support of Microsoft Office 2003, Outlook 2003, Citrix ICA clients, Microsoft Office for Mac, Cisco VPN clients, McAfee 8.0, Microsoft SMS Client 2.0 Installation and upgrade of Windows 2000 and XP systems using custom-scripted Ghost image set Configuration and upgrade of Mac OS X for PPC and Intel architecture using customized Apple disk images Troubleshoot and clean viruses, spyware, and malware from Windows systems. Update or deploy anti-virus and anti-spyware utilities. Educate customers about safe computing Assist customers with system lockouts and password resets in Active Directory, Exchange server, Oracle, PeopleSoft, and legacy VAX system accounts Configure and troubleshoot wireless access for Mac and Windows customers on campus using 802.11b and 802.11g with LEAP authentication protocol, educate customers in use Troubleshoot configuration, use, and access to Towson dialup, VPN, and email services from home or privately-owned computers



RS Information Services, Inc. (now Wyle)

• Silver Spring, MD

• Help Desk Technician

  • Aug 2003 - Nov 2005

  On site and remote support of hardware, software, WAN and troubleshooting for 300 users at the NOAA National Marine Sanctuaries headquarters and field sites Support, troubleshooting, upgrades, configuration, and system redeployment of Windows 2000, Windows XP, Mac OS X, Mac OS 9 Integration of Mac OS X clients on Active Directory domain, ensure user login authentication with Active Directory using Mac OS X Microsoft Active Directory modification of member computers and users, creation of network accounts upon request and as necessary. Modification of login scripts and batch files as necessary Email account management. Maintenance and creation of user accounts on LDAP directory as needed and upon request Monitoring of WAN using Ipswitch WhatsUp suite. Configuration of included monitoring tools and notification alarms for each field site’s network segment. Troubleshooting of connectivity issues with dialup, email, and Active Directory login. Gather price quotes from vendors for hardware and software purchases using BPAs, approved departmental contracts, and/or the GSA schedule.



Maryland Institute, College of Art

• Baltimore, MD

• Macintosh Support Specialist/OS X Systems Administrator

  • Jul 1997 - Aug 2003

  Support and troubleshooting for 270 Macintoshes campuswide Support operating systems ranging from Mac OS 8.1 to Mac OS X 10.2.2 Server; Microsoft Windows 98, Windows 2000 Professional, and Windows XP Set up and administer five OS X Servers for our NetBoot classrooms Discovered and submitted to Apple a workaround for known printing bug in NetBoot Troubleshoot IP address conflicts and errors, administer DHCP services for NetBoot and AirPort (802.11b) wireless access points Set up and administer three OS X Servers for DHCP services Create and install Ethernet cabling, set up and install 3Com switches and Netgear routers.