Experience

Goodwill Industries of West Michigan, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Youth Specialist

  • Oct 2022 - Present

  Working with high school kids to transition from school to the next step. Focus on employment and career choices. Provide classes and one on one support in skills and technology. Working with high school kids to transition from school to the next step. Focus on employment and career choices. Provide classes and one on one support in skills and technology.



Pine Lake Fund Inc

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Youth Specialist

  • Oct 2021 - Oct 2022



Disability Network Lakeshore

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Youth Specialist

  • Mar 2021 - Oct 2021



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Senior Advisor iOS, Beats, Watch

  • Aug 2016 - May 2019

  Senior advisor for iOS, Beats by Dre, Apple Watch. Provide support and troubleshooting for all iOS devices.

• Tier 1 Mac+ Advisor, iOS T1 Advisor, Account Security

  • Apr 2015 - May 2019

  Provide Mac and iOS support and troubleshooting to Apple Customers. Experience with OS X Yosemite and OS X El Capitan. Utilize screen sharing software to assist and guide customers, keep excellent case notes.



ZBx Technology

• Zeeland, MI 49464

• Internship

  • Dec 2014 - Mar 2015

  Update web pages. Instructional meeting with clients. Help Desk phone support. Hardware and software troubleshooting. Hardware repairs including screen installations, upgrades, rebuilds. Malware removal and general cleanup of computers. Update web pages. Instructional meeting with clients. Help Desk phone support. Hardware and software troubleshooting. Hardware repairs including screen installations, upgrades, rebuilds. Malware removal and general cleanup of computers.



Thompson M-TEC

• United States
• Education Management
• 1 - 100 Employee

• Technology Services Operations Assistant

  • Jul 2012 - Oct 2014

  Coordinate purchasing and accounting for Technology consortium. Obtain quotes, enter requisitions, place orders and pay invoices for 7 school districts. Work with vendors to obtain frugal purchases. Administration of Apple GSX repair program including decision making with technicians, placing orders, and consolidating bills. Procurement of iPad applications for students and teachers. Track and report purchases. Work closely with techs and accounting staff. Coordinate purchasing and accounting for Technology consortium. Obtain quotes, enter requisitions, place orders and pay invoices for 7 school districts. Work with vendors to obtain frugal purchases. Administration of Apple GSX repair program including decision making with technicians, placing orders, and consolidating bills. Procurement of iPad applications for students and teachers. Track and report purchases. Work closely with techs and accounting staff.



Ottawa County

• United States
• Government Administration
• 200 - 300 Employee

• Secretary

  • Jul 2009 - Mar 2012

  Administrative secretary to the Director of Ottawa County Michigan Works. Housing Choice Voucher (HCV) third party verification at Community Action Agency. IT support services, help desk support to admin staff. Liaison to technology sub contractor and building maintenance. Manage approximately 60-90 households per month. Adhere to MSHDA and HUD reporting requirements. Provide excellent customer service to walk in clients as well as caseload management. Utilize and administer several databases to manage sensitive information. Coding and tracking invoices for Michigan Works programs utilizing multiple funding streams. Develop and maintain relationships with vendors. Show less



Zeeland Public School

• Zeeland High School

• Community Education Registrar

  • Jan 2003 - Jun 2006

  Maintained student records using ASCII database "Sturec". Counseled students regarding career and educational goals. IT support and help desk to office, liason with technology department. Explored and recommended technology options for department. Pupil accounting for shared time program including calculations, local and state reporting for Participant and pupil account. Worked closely with ISD to ensure accurate accounting. Worked with other agencies to provide seamless services. Set up and managed department website including coding, forms, and communications. Show less



Ottawa County

• United States
• Government Administration
• 200 - 300 Employee

• Career Advisor

  • Aug 2002 - Jan 2003

  Facilitated the use of Key Train software. Provided information and guidance to people interested in upgrading or developing new skills. Utilized MOIS Michigan Occupational Interest Survey software. Facilitated the use of Key Train software. Provided information and guidance to people interested in upgrading or developing new skills. Utilized MOIS Michigan Occupational Interest Survey software.