Christine Johnson

Certification Coordinator at CFRE International
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Alexandria, Virginia, United States, US
Languages
  • Spanish -
  • English -

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Building Rapport with Customers
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Intro to Social Media Marketing
    Coursera
    Dec, 2021
    - Nov, 2024
  • Quick Fixes to Attain Excellent Customer Service
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Communicating during Times of Change
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Communicating Change in an Enterprise-Wide Transformation
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Communicating with Confidence
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Communicating with Empathy
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Communicating with Transparency
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Digital Body Language
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Reputation Risk Management
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Crisis Communication
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Leadership Foundations
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Managing Your Anxiety While Presenting
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • The Essentials of Managing Conflict
    Sophia Pathways
    Sep, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • How to Make Strategic Thinking a Habit
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • COV-19 Contact Tracing
    Coursera
    Jun, 2020
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Project Management Foundations: Requirements
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Customer Service Representative-Professional Certification
    National Seminars Training
    May, 2016
    - Nov, 2024

Experience

  • CFRE International
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Certification Coordinator
      • Oct 2021 - Present

      Respond to inquiries regarding the Certified Fund Raising Executive certification via email, and by telephone. Review verification requests for certification and participating organization membership. Process Authorization to Test communications and extension requests. Complete data entry database clean-up and maintenance, and test database updates. Post check payments. Upload certificate information to the organizations's database for processing and delivery. Maintain unsubscribe list in the database. Prepare and organize conference materials. Show less

  • Nonprofit HR
    • United States
    • Human Resources Services
    • 100 - 200 Employee
    • Certification Coordinator
      • Oct 2019 - Oct 2021

      Respond to inquiries regarding the Certified Fund Raising Executive certification via email, and by telephone. Review verification requests for certification and participating organization membership. Process Authorization to Test communications and extension requests. Complete data entry database clean-up and maintenance, and test database updates. Post check payments. Upload certificate information to the organizations's database for processing and delivery. Maintain unsubscribe list in the database. Prepare and organize conference materials. Show less

  • Crossover
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • L2 Customer Support Architect
      • Jul 2019 - Aug 2019

      Resolved association member escalations through email and telephone. Mentored virtual team members virtually. Provided guidance and direction in the handling of customer concerns and complaints. Contributed information to the data base to enable: team members the ability to create, "Wow" customer experiences. Trained select colleagues to address the Executive Network population. Resolved association member escalations through email and telephone. Mentored virtual team members virtually. Provided guidance and direction in the handling of customer concerns and complaints. Contributed information to the data base to enable: team members the ability to create, "Wow" customer experiences. Trained select colleagues to address the Executive Network population.

  • SHRM
    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Email Support Specialist
      • Jun 2016 - Jul 2019

      Responded in a timely manner to incoming emails to the Member Care mailbox. Promoted SHRM products such as membership, certification, education, etc. Onsite coordinator for local seminars. Provided telephone back up support for the call ops team. Provided leadership support at registration during Annual Conferences when necessary. Provided tier 1 technical support.

    • Member Care Representative
      • May 2011 - Jun 2016

      Responded to incoming customer contacts received via phone call including voicemail. Utilized SHRM database and online service to provide general information about SHRM membership services, products and conferences received via telephone, fax or email. Processed registrations for meetings, authorize credit card payments for memberships, meetings and seminars. Generated duplicate confirmations or invoices as needed. Act as an onsite coordinator for seminars. Participated in registering attendees for conferences. Field human resources certification questions. Show less

  • Apria
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Customer Service Specialist
      • Dec 2007 - May 2011

      Utilized bilingual skills when analyzing and responding to 100 daily inquiries relating to order placement, billing, and medical equipment malfunction and delivery status. Coordinated with internal resources to arrange respiratory equipment delivery based on customers' travel needs. Posted proof of delivery in database triggering billing process; apply credit card payments as needed.Identified as mentor; assisted branch manager with training new hires.

    • Customer Service Representative
      • Feb 2001 - Dec 2007

      Identified and resolved customer problems.Assisted in training staff and customers in effective use of new products.Analyzed production defects and implemented new ideas to improve quality and ensure system accuracy.

Education

  • Howard University, Washington, District of Columbia
    Spanish and Communications
  • Northern VA Community College
    A.S, General Studies

Community

You need to have a working account to view this content. Click here to join now