Christine Wykowski
Partner Services Manager at Modas Systems- Claim this Profile
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English -
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Bio
Experience
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Modas Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Partner Services Manager
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Mar 2020 - Present
Modas Systems offers a Channel Compliance Solution for Underlying Providers and Resellers in the telecommunications and wireless data industries. Navigating the complex world of telecom taxation and regulatory compliance is not easy and an often overlook onerous task by channel sales organizations. My role is to onboard new Partners to their new customized billing platform and provide ongoing support for years to come. All Partner products go through a comprehensive review with our Tax team to assign the correct tax codes and stand behind all tax code designations in the case of an audit. Show less
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Office Manager/Project Coordinator
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Apr 2015 - Present
Coordinator for on-going projects with clients and owner; managing budgets, changes and timelines. Manage all web site changes. Daily office duties include; answering calls and emails, shipping, purchasing, accounts payable, customer service, maintain customer lists Coordinator for on-going projects with clients and owner; managing budgets, changes and timelines. Manage all web site changes. Daily office duties include; answering calls and emails, shipping, purchasing, accounts payable, customer service, maintain customer lists
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Office Coordinator
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Aug 2015 - Mar 2020
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Bank of America
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United States
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Banking
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700 & Above Employee
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Assistant Vice-President/Senior Software QA
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Aug 2013 - Apr 2015
• Transitioned to Business Intelligence team to assist in testing the new Loans Origination Business Reporting platform• Design Test Plans and Scripts, working with LOB requirements, Compliance and Functional Specification documents; highlighting potential risks with data, system integration timing and test dependencies• Perform functional, integration, regression and end-to-end testing on the new Reporting system. This includes running SQL/backend database validations, and creating data as needed in other systems• Triage daily with the Project Delivery teams across multiple disciplines to resolve defects, escalating as necessary when risk is identified• Collaborate with UAT project manager to assist in development of their scripts and answer questions• Deliver report ‘sign off’ on time and within budget Show less
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AVP - Team Manager - Software QA
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Aug 2011 - Aug 2013
• Promoted to Team Manager directing a team of 6 QA analysts, working with each to ensure all deadlines were met and projects stayed within budget.• Oversaw all projects assigned to the team, reported status to Upper Management, collaborated with Project Managers to remove any roadblocks and worked as a point of contact for defect escalation.• Coordinated testing effort with offshore India partners• Reviewed testing results to verify quality of tests completed.• Assisted in capacity planning and project load distribution Show less
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Quality Assurance Analyst II
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Jul 2007 - Aug 2011
• Created test strategy and test script documents, based on Functional and Technical Specification documents. This includes; white box, functional, regression, integration and end to end testing efforts in a Waterfall Process environment• Maintain daily communication with project testing team in regards to project status and defect management• Review and assign defect report issues to proper teams, such as Development, System Analysts and Project Managers accordingly and manage current Service Level Agreements• Established training courses for new QA analysts and performed all in house training Show less
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Hewitt Associates
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United States
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1 - 100 Employee
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Test Project Manager
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Apr 2001 - Apr 2007
• Responsible for analyzing 401(k) system upgrade projects to determine the scope of the tasks required to test the system's function and appearance and help create the initial time estimate of the work required. Work with Quality Assurance Manager on staffing needs per project • Created detailed test plans and Test Strategy documents for each project (using the RUP process and Test Manager Software) from the Requirements, use cases and Functional Analysis documents • Oversee the testing process and ensure that all procedures and deadlines are met with high quality within a project. This includes overseeing Quality Assurance Analysts in the US and India. • Executing the detailed test plan and reporting any system defects to the appropriate parties, including follow up and retest • Report overall QA status of project to Project Manager • Complete all projects on schedule and on budget • Assist in the creation of New Hire training and Mentoring processes Show less
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Robert Half International
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1 - 100 Employee
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Software Transition Payroll SME/Testing/Implementation and Training
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Sep 1997 - Jan 2001
Part of the transition team sun setting original payroll system and transitioning to People Soft. Assisted with system and compliance requirements, complete functional test of system prior to roll out, and trained payroll staff across all HUBs.
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Payroll Lead
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Oct 1991 - Aug 1997
Processed payroll across multiple lines of business weekly.
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Education
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Career Academy
Project Management -
College of Lake County