Christine Williamson
Customer Success Manager, Core at Extensiv- Claim this Profile
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Bio
Alix Huntsman
I had the pleasure of working with Christy as an Enterprise Onboarding Lead on my team at Odeko. Christy consistently went above and beyond to ensure our customers were integrated and happy at Odeko. Christy is very skilled at learning any product or tool and is able to drive value to customers effectively. She also has strong problem-solving skills and is able to find creative solutions to customer issues. Christy is a proactive team member and is always willing to help out where needed. I highly recommend Christy for any Customer Success or Onboarding role.
Angela Valladares
Christy is an absolute gem and always finds a way to go above and beyond with any task that comes across her plate. Her ability to communicate clearly, proactively, and efficiently is unrivaled. She was always a consistent top-performer on my team. Any company would be lucky to have an employee as dedicated, genuine, and committed to improvement as Christy is. It was such an absolute joy getting to not only work with Christy but learn from her as well.
Alix Huntsman
I had the pleasure of working with Christy as an Enterprise Onboarding Lead on my team at Odeko. Christy consistently went above and beyond to ensure our customers were integrated and happy at Odeko. Christy is very skilled at learning any product or tool and is able to drive value to customers effectively. She also has strong problem-solving skills and is able to find creative solutions to customer issues. Christy is a proactive team member and is always willing to help out where needed. I highly recommend Christy for any Customer Success or Onboarding role.
Angela Valladares
Christy is an absolute gem and always finds a way to go above and beyond with any task that comes across her plate. Her ability to communicate clearly, proactively, and efficiently is unrivaled. She was always a consistent top-performer on my team. Any company would be lucky to have an employee as dedicated, genuine, and committed to improvement as Christy is. It was such an absolute joy getting to not only work with Christy but learn from her as well.
Alix Huntsman
I had the pleasure of working with Christy as an Enterprise Onboarding Lead on my team at Odeko. Christy consistently went above and beyond to ensure our customers were integrated and happy at Odeko. Christy is very skilled at learning any product or tool and is able to drive value to customers effectively. She also has strong problem-solving skills and is able to find creative solutions to customer issues. Christy is a proactive team member and is always willing to help out where needed. I highly recommend Christy for any Customer Success or Onboarding role.
Angela Valladares
Christy is an absolute gem and always finds a way to go above and beyond with any task that comes across her plate. Her ability to communicate clearly, proactively, and efficiently is unrivaled. She was always a consistent top-performer on my team. Any company would be lucky to have an employee as dedicated, genuine, and committed to improvement as Christy is. It was such an absolute joy getting to not only work with Christy but learn from her as well.
Alix Huntsman
I had the pleasure of working with Christy as an Enterprise Onboarding Lead on my team at Odeko. Christy consistently went above and beyond to ensure our customers were integrated and happy at Odeko. Christy is very skilled at learning any product or tool and is able to drive value to customers effectively. She also has strong problem-solving skills and is able to find creative solutions to customer issues. Christy is a proactive team member and is always willing to help out where needed. I highly recommend Christy for any Customer Success or Onboarding role.
Angela Valladares
Christy is an absolute gem and always finds a way to go above and beyond with any task that comes across her plate. Her ability to communicate clearly, proactively, and efficiently is unrivaled. She was always a consistent top-performer on my team. Any company would be lucky to have an employee as dedicated, genuine, and committed to improvement as Christy is. It was such an absolute joy getting to not only work with Christy but learn from her as well.
Credentials
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CPR, AED, and First Aid for Children, Infants, and Adults
Wilderness Medical Associates InternationalMar, 2021- Nov, 2024 -
Wilderness First Responder
Wilderness Medical Associates InternationalMar, 2021- Nov, 2024 -
Avalanche Level 1
American Institute for Avalanche Research and Education (AIARE)Mar, 2019- Nov, 2024
Experience
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Extensiv
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United States
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Software Development
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100 - 200 Employee
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Customer Success Manager, Core
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Mar 2023 - Present
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Odeko
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United States
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Software Development
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100 - 200 Employee
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Enterprise Onboarding Lead
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Nov 2021 - Mar 2023
• Working within the integrations team to onboard Enterprise Customers and Key Accounts. • Set up customers for immediate success by facilitating the implementation process for new accounts. I educated new customers, helped solve technical problems, and ensure smooth adoption of our products and services. • 100% CSAT rating for the fiscal year. • Working within the integrations team to onboard Enterprise Customers and Key Accounts. • Set up customers for immediate success by facilitating the implementation process for new accounts. I educated new customers, helped solve technical problems, and ensure smooth adoption of our products and services. • 100% CSAT rating for the fiscal year.
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ServiceTitan
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United States
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Software Development
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700 & Above Employee
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Customer Success Manager- New Markets
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Apr 2021 - Dec 2021
-Led the successful implementation and adoption of new products/services for customers in untapped markets, resulting in increased revenue and customer retention.-Proactively identified and addressed customer concerns to ensure satisfaction and effectively drive product development based on customer feedback.-Built and maintained positive relationships with customers and cross-functional teams to drive new business opportunities and increase company's revenue.- 100% logo retention through fiscal year. Show less
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Customer Success Manager
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Oct 2018 - Apr 2021
- 99% logo retention, helping customers enhance their workflows by advising on industry best practices and fostering peer to peer sharing to organically cultivate customer advocacy.-leading goal-setting exercises focused on desired business outcomes and implementing strategic plans to help stakeholders achieve key objectives through feature adoption- Conducted ongoing discovery to further optimize account setup based on business needs, established change management protocol for clients and designed training material for users- Manage 90+ accounts and drive customer revenue through adoption of key software features such as reporting, key workflows, payroll, and accounting. Show less
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Adventure16
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United States
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Sporting Goods Manufacturing
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1 - 100 Employee
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Senior Manager
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Jan 2015 - Feb 2019
-Assisted hardgood and softgood buyers with managing inventory. And well as providing feedback on what product we should stock. -Attended vendor preview lines. -Merchandised product on a daily basis and for promotional sales. -Collaborated with our Merchandiser on floor design and won several competitions. -Managed store operations including opening and closing procedures. -Managed Hard Good and Rentals Department. -Redesigned and Implemented new rental operations. -Directed and trained sales staff on product knowledge. -Skilled in customer interactions and problem solving. -Coordinated store events such as our Women's Night to raise money for non profits. Show less
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Education
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2013 - 2015
Hope of St James School of Medical Coding
Medical Insurance Coding Specialist/Coder
Community
