Experience

Vets for Pets

• United Kingdom
• Veterinary Services
• 700 & Above Employee

• Receptionist

  • Mar 2013 - Present

  As receptionist, I provide front of house support to the veterinary surgeons and nurses. I handle incoming enquiries via phone and email from practice clients and from other practices, which demands excellent communication and organisational skills along with the ability to keep calm under pressure in difficult circumstances. Given the nature of the business, it is important that I can stay positive and give reassurance to clients who may be distressed. My day to day role also incudes processing invoices and payments, booking appointments, advising clients on various products and animal care packages, updating contact information and maintaining client records using the in house system and liaising with a variety of animal care workers and professionals in other charity or private organisations within the animal care sector.



Home Instead

• United States
• Individual and Family Services
• 700 & Above Employee

• Care Assistant

  • Feb 2012 - Feb 2013

  After taking time out to have a baby, I worked part time as a care assistant in South Liverpool, specialising in non-medical care of people in their own homes. As well as providing companionship and conversation, I assisted by preparing meals and cleaning up meal-related items, providing stabilisation and help with walking, light housework, accompanying clients to appointments and giving any other assistance as and when necessary. Helping elderly people live independent lives in their own homes is an enormous responsibility but something I found very rewarding.



Urban Angel Spa

• Receptionist / Beauty Therapist

  • Mar 2008 - Jan 2012

  I joined Urban Angel Spa when the business was starting up and my first tasks were to help recruit staff and arrange advertising and promotion of the business through various media. I embraced this challenge and assisted the salon owner in interviewing personnel, drawing up contracts and devising training plans for new employees. My continuing role involved managing the reception area, maintaining customer records using Excel and introducing marketing campaigns via social media. Responsibilities also included general administrative / customer service duties and also dealing with complaints as and when they arose.



Childwall Motors

• Receptionist

  • Jun 2004 - Feb 2008

  I joined Childwall Motors in October 2004 as a receptionist and I was the first point of contact for all customers. Duties included managing the reception area, stocktaking and general customer service duties such as data entry, filing and handling all inbound and outbound post. I joined Childwall Motors in October 2004 as a receptionist and I was the first point of contact for all customers. Duties included managing the reception area, stocktaking and general customer service duties such as data entry, filing and handling all inbound and outbound post.