Experience

Christianbook

• United States
• Retail
• 1 - 100 Employee

• Partner Coordinator

  • Oct 2013 - Present

  Working with strategic partners to build and maintain all aspects of their co-branded online stores. Responsible for creating banners, logos, and artwork for multiple online stores using Photoshop. Updating, creating, and maintaining web pages; analyzing click through rates and ecommerce conversions to optimize sales using Google Analytics. Working directly with Partners to create the optimal co-branded store, including creating items featuring co-brands, monitoring sales, helping to create and track emails, and other sales using pcodes. Creating and updating product copy and images, as well as all pages such as About Us and Donation pages. Also responsible for creating metadata for burn on demand and downloadable content; as well as management of content. Working as liaison for multiple Partners with various departments within the company to maximize efficiency for the co-branded online store. Show less



Christianbook.com

• United States
• Retail
• 1 - 100 Employee

• Senior Customer Service Representative

  • Aug 2011 - Jul 2014

  Helping to train customer service representatives; helping customers achieve a satisfactory experience while places orders, tracking orders, solving disputes or complaints. Also responding to customer e-mails and declines. Contacting partner affiliates to help clients solve any issues that may arise. Responding to mail from clients regarding orders, problems or disputes. Helping customers with downloading ebooks or MP3 files Helping to train customer service representatives; helping customers achieve a satisfactory experience while places orders, tracking orders, solving disputes or complaints. Also responding to customer e-mails and declines. Contacting partner affiliates to help clients solve any issues that may arise. Responding to mail from clients regarding orders, problems or disputes. Helping customers with downloading ebooks or MP3 files



Fantastic Transcripts

• Transcriptionist

  • May 2000 - Dec 2011

  Typing and proofreading of all dictated material Research of information over internet Download sound files, upload final Word documents Creating invoices for billing Typing and proofreading of all dictated material Research of information over internet Download sound files, upload final Word documents Creating invoices for billing



Choate, Hall & Stewart LLP

• United States
• Law Practice
• 300 - 400 Employee

• Legal Secretary

  • Mar 1998 - Dec 1999

  Supported one partner, two associates and one paralegal with: Typing all dictated correspondence and legal documents; Billing time; Opening and closing files; Travel arrangements; Scheduling court dates, conferences, meetings; Creating flow charts; All other general secretarial duties. Supported one partner, two associates and one paralegal with: Typing all dictated correspondence and legal documents; Billing time; Opening and closing files; Travel arrangements; Scheduling court dates, conferences, meetings; Creating flow charts; All other general secretarial duties.



Law Office Of Dane M. Shulman

• Legal Secretary

  • Mar 1997 - May 1998

  Personal Injury and Medical Malpractice Claims Typing of all dictated correspondence and legal documents Preparing Complaints, Interrogatories, and Request for Production of Documents, Motions, Pre-Trial, 93A Letters and Arbitration Memorandums Scheduling appointments, depositions and court appearances Preparing all Medical records pursuant to M Personal Injury and Medical Malpractice Claims Typing of all dictated correspondence and legal documents Preparing Complaints, Interrogatories, and Request for Production of Documents, Motions, Pre-Trial, 93A Letters and Arbitration Memorandums Scheduling appointments, depositions and court appearances Preparing all Medical records pursuant to M



Schlesinger & Schlesinger

• Paralegal

  • Mar 1996 - Mar 1997

  Subrogee insurance claims and collection claims Typing of all dictated correspondence and legal documents Preparing Complaints Typing of all motions and pleadings Prepare and revise interrogatories and default motions Locate information through the Secretary of State office, Assessor's office and City Clerk's office Type status reports to clients Subrogee insurance claims and collection claims Typing of all dictated correspondence and legal documents Preparing Complaints Typing of all motions and pleadings Prepare and revise interrogatories and default motions Locate information through the Secretary of State office, Assessor's office and City Clerk's office Type status reports to clients