Experience

RS Integrated Supply

• United States
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Operations Support Manager

  • Feb 2023 - Present

• Procurement Specialist

  • Oct 2020 - Jun 2023



Astrodyne TDI

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Supply Chain Analyst

  • Oct 2019 - Oct 2020

• Low Power Customer Service Representative

  • Feb 2018 - Oct 2019

  • Provide support to Customers, Manufacturing Reps and Regional Account Managers• Primary contact for customers regarding purchase orders, forecasts, expedites, change order requests and may include service returns.• Represent the customer and regional sales person internally to provide excellent customer service and ensure customer satisfaction,• Process RMA transactions, credit and debit memos and cancellation requests as required.• Maintain integrity of Master Data, including customer ship to/bill to information, Inco terms, customer contact information, etc.• Generate Standard Product quotes from Marketing supplied pricing• Process purchase orders received from all channels including web ecatalog, email, fax, etc. and ensure order review and transfer to Operations for execution.• Participating in customer visits or audits Show less



Consolidated Information Services Inc

• Administrative Assistant/ Customer Service

  • Feb 2016 - Feb 2018

  • Respond to telephone, email and in- person relations inquiries. • Creating Sales Orders and process invoicing for clients via Meridian Links for services rendered and shipping costs. • Working hand in hand with the sales team to on board new clients and advertise new products to existing and prospective clients. • Coordinate inventory orders, office supplies and travel arrangements for marketing ,executive and sales staff. • Point of contact for customers, including executives, clients and interview candidates. • Screen Resumes submitted to company • Review associate performance to plan long and short term goals, review training packages with associates in order to familiarize them with new offers, policies and procedures or to improve performance. This includes monitoring associate’s performance to identify and strengthen weaknesses, by positive coaching in a teamwork environment. • Identify script and training issues, and make recommendations to correct deficiencies. • Draft meeting agendas, supplied advance materials and executed follow up for meetings and team conferences. • Bilingual - English and Spanish -- with verbal translation skills and experience in Spanish written translations. Show less



TMP Direct

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Client Services

  • Apr 2014 - Feb 2016

  • Provided customer service support for General product questions, order concerns/updates and complaints. • Supported clients ADP, Chicken of the Sea, Bumble Bee,WD-40 Company, Ainsworth Pet Nutrition ( Racheal Ray Pet Food), Crayola and others. • Coached numerous employees, establishing long and short-term goals. • Performed Spanish to English translations from customers written communications, and assigned to appropriate account representatives. • Handled Spanish and English inbound call center calls for customer support. • Provided HR support with payroll using ADP Workforcenow • Used QuickBooks to create expense reports Show less