Experience

Jarlette Health Services

• Canada
• Hospitals and Health Care
• 200 - 300 Employee

• Personal Support Worker

  • Jan 2021 - Present



Victoria Village Inc.

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• PSW Student/Care Assistant

  • Jun 2020 - Present



The Old Mill House Pub

• Server/Bartender

  • May 2018 - Jun 2020



Carol Struthers Law Office

• Front Desk Receptionist/Administrative Assistant

  • Aug 2014 - Mar 2018

  Customer Service-Welcomes visitors by greeting them, in person, on the telephone or through email; answering or referring inquiries.-Directs visitors by maintaining employee and department directories; giving instructions.Communication/Technical Skills-Data entry on Conveyancer, Taraview and Estate-A-Base software.-Provides information by answering questions and requests following the regulations and policies of the firm. -Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.-Maintains security by following procedures; monitoring logbook; issuing visitor badges.-Deliver original legal documents such as Bank Drafts, Certified Cheques, Wills, Power of Attorneys, Marriage Contracts and Separation Agreements to clients or other law firms.-Maintains telecommunication system by following the policy of the firm for phone and console operation.-Maintains safe and clean reception area by complying with procedures, rules, and regulations.-Maintains continuity among work teams by documenting and communicating actions, irregularities, continuing needs and prioritizing scheduled appointments. -Contributes to team effort by accomplishing related results as needed such as written correspondences and ordering couriers to desired locations.-Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.



Young and Co. Fine Jewellery

• Key Holder/ Head of Media Production/ Sales

  • Nov 2011 - Feb 2014

  Customer Service• Managed customers in a timely and respectful manner to cultivate repeat business• Performed multitasking duties to ensure smooth service resolving customer complaints in an efficient manner• Studied market research and trends determining consumer demand, increasing sales volumes and the effectsof competitors' operations on sales• Received and processed payments by cash, cheque, credit card and debit up to $12,000 balancing at day's end• Consulted with customers after sale to provide ongoing assistance and maintenance of the productsLeadership/Communication-Assisted with the arrangement of 6 off-site promotional events, competent and dependable in all situations-Took initiative on daily tasks to have the store materials readily available to customers-Handled complaints or concerns respectfully with successful outcomes reported and stored lost and found itemsTechnical Skills-Organized display shelves and materials to create an appealing and safe environment for customers-Documented customer repairs through descriptions and pictures staying on top of the inventory-Fabricated and repaired precious and semi-precious metal jewellery from rings to pendants, bracelets and lockets-Examined clocks and watches, disassembled and checked for defective and misaligned parts or rust-Replaced or repaired worn or broken parts, cleaned jewellery using rinsing solutions and ultrasonic baths



Coffee Culture

• India
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Oct 2011 - Jan 2012

  -Sold, prepared and served coffee products and specialty foods. -Listened to customer complaints and queries, addressing their concerns in an efficient yet friendly manner. -Maintained a safe and clean work environment taking on added tasks to maintain continuity. -Sold, prepared and served coffee products and specialty foods. -Listened to customer complaints and queries, addressing their concerns in an efficient yet friendly manner. -Maintained a safe and clean work environment taking on added tasks to maintain continuity.



Lotus Thai

• Waitress

  • Apr 2011 - Sep 2011

  -Excelled in a fast-paced environment and quickly adapted to the flexibility and demand of the restaurant industry by picking up extra shifts and tables.-Worked closely with restaurant staff to ensure that orders were served efficiently. -Excelled in a fast-paced environment and quickly adapted to the flexibility and demand of the restaurant industry by picking up extra shifts and tables.-Worked closely with restaurant staff to ensure that orders were served efficiently.



Dollarama L.P.

• Canada
• Retail
• 700 & Above Employee

• Lead Cashier

  • Apr 2008 - Aug 2009

  -Hired as regular cashier, promoted to lead cashier within first year.-Oversaw all register transactions, refunds and overrides.-Shift scheduling for employees. -Hired as regular cashier, promoted to lead cashier within first year.-Oversaw all register transactions, refunds and overrides.-Shift scheduling for employees.



Price Chopper

• Cashier

  • Sep 2007 - Mar 2008