Program Manager

• Sep 2020 - Present

Agency Agreement Transition (Program JET) Agency Agreement Transition (Program JET)

Project Leader

• Jun 2018 - Aug 2020

SharePoint Online (Go-Live June 2020) / Ceridian Payroll Migration to Dayforce (Go-Live February 2020) / Legacy Server Replacement (Close-Out September 2019) • Responsible for managing the delivery of the above projects, characterized as having many work packages and interfaces. • Adherence to the IT Capital Projects Gating & Sanctioning process. • Drive project planning, budgeting and resource allocation, through discussions with internal clients to define deliverables, timing, project priorities and division of responsibilities. • Establish and control the project scope and manage the risks. This includes proper management of deliverables within estimated timeframe and notifying management of issues which could potentially impact the cost and timing of the project. • Establish and administer project budgets and schedules and approve changes to scope of work. • Secure resources through resource/functional managers to execute the project. • Manage and report on project performance to clients, management and other stakeholders. • Regularly meet with the Project Team for updates on deliverables against plan. Motivate team members to meet quality and scope. • Recommend authorization of project expenditures; e.g. purchase orders/invoices. • Manage external vendors (i.e., Microsoft, Ceridian, Itergy, DataBind, SumTotal, Mantralogix).

Senior IT Project Manager

• Nov 2015 - Jun 2018

Pension Administration Services (PAS) Project:• Provision of an externally hosted/externally managed (SaaS model) Third-Party Pension Administration Service (core solution, Contact Centre, and an Employee Self-Service Channel). Application accessed via the Internet and web browser.• Developed and managing $27.6m Budget approved by WSIB Board of Directors (Apr 2016).• “Large Corporate” multi-year Technology Project, with respect to the Enterprise Gating Model.• The accountable P.M. throughout the 2 year RFP (bid and proposal) process, including successful completion of RFP evaluations, and contract negotiations & award (Nov 2017).• Created artifacts under Architecture Framework & Enterprise Gating Model: Calendarized Budget ($31.4m) 2016/20; Governance Model; Project Charter; Detailed Project Schedule.• Working collaboratively with business leads (Executive Directors in H.R. Total Rewards) and partners to understand client (e.g., retirees) needs. Actively directly supporting multiple lines of business (Pensions Department, HR Systems, Payroll, and Finance).• IT primary point-of-contact for pension vendor. Iterative implementation approach.• Managing scope, resource estimation, driving risks & issue assessment and management. • Providing direction, guidance and mentoring to Systems/Data Architects, Business Analysts, Developers, QA Testing Team, Security & Privacy SMEs, Line of Business Implementation Lead/SMEs. Blend of FTEs, temporary employees and FFS consultants.

Senior IT Project Manager

• Apr 2013 - Oct 2015

IT Operational Readiness Lead, ACES Project:• Application/Production Support Operational Readiness for the IT Cluster. Shaped stream scope, governance, and framework. Established and secured Director sign-off on Acceptance Criteria for Moving into Production (AMS, Infrastructure, Security, and Service Management towers).• Responsible for Stream Project Charter, Project Plan, Status Reports including risks, issues & dependencies, Deliverable Acceptance Criteria (DAC), and Go-Live Readiness Assessments.• Oversight on Implementation Plan, Deployment Checklist, Dress Rehearsals, Cutover activities, Communications and Escalation Plan, and Command Centre logistics and activities.• Responsible for Change Records management/coordination. Supported all Deployment Checklist Walk-Throughs, and Dress Rehearsal activities. R2 ramp up for an Application/Production Support Operational Readiness focus.• Provided leadership to BAs for scope determination, business requirements, knowledge transfer sessions, design document walk-throughs, and sizing workshops for work effort estimates.

Project Manager

• Jan 2012 - Mar 2013

eStatements Project / ePayments Project:• Partnered with Channel Solutions and the business (Accounts) to launch eStatement and ePayment Projects through multiple implementations (Go Lives - October 2012 to March 2013).• Inaugural Project Manager recruited for start-up of the new IT Enterprise Initiatives Branch. Focus was support Branch Director on branch goals and objectives, feeding 5-year IT roadmap.• Applied project management best practices through a combination PMBok Methodology and Kanban full practice adoption (pod environment, Kanban board, daily stand-up meetings, Storyboards, MMFs, BDDs, Agile/Lean practices to move work through to achieve throughput).• Consistently monitored against timelines to successfully achieve all key project deliverables. Maintained IT project schedule, IT project budget, project chargebacks, and risks and issues to monitor and control project activities. Provided various and sundry status reports.• Responsible for estimates to support +/-30% and +/-10% Business Cases ($1.1m for eStatement/ $.5m for ePayment), as well as all project related Change Requests.• Responsible for business requirements, solution architecture, application development, testing, defect resolution, transition to production, lessons learned, and project documentation.• Provided project leadership to development and testing leads, BAs, developers, and testers. Coordinated work assignments and overtime requirements in conjunction with needs of project. Held weekly team meetings to invoke discussion, share information and ensure team building.

Project Manager

• Nov 2010 - Jan 2012

Family Responsibility Office Service Transformation (FROst) Project:• Partnered with the FROst Project Team, CYSSC (FRO Cluster), CAC (MoR Cluster) to deliver an integrated payment and imaging solution for the Family Responsibility Office (child support).• Applied project management best practices (PMBoK and OPS Unified I&IT Project Methodology) to ensure deadlines met, and scope and costs controlled.• Responsible for Integrated Project Plan, and a comprehensive Change Management Strategy.• Branch Transition Team member (Transition Team, Design Team, Marketing / Communications Team), working towards an organizational redesign to enable a new Service Delivery Model.

Project Manager

• May 2008 - Oct 2010

Long Term Solution imageON Project:• Project Manager responsible for multiple successful implementations. Consistently monitored against timelines to achieve all key project deliverables. Collaborated with Project Office on integrated project schedule, risks and issues, project budget, and action item log to monitor and control project activities. Provided status reports to senior executive.• Oversaw materials prepared for vendor Elaboration Sessions. Facilitated all sessions.• Contributed to scope analysis meetings, planning meetings, and client design sessions.• Provided project leadership to Team Leads and Business Analysts (BAs). Coordinated work assignments in conjunction with needs of project.• Participated in branch management business planning workshops.

Senior Project Lead

• May 2005 - Apr 2008

Modernizing Ontario's Systems for Tax Administration (MOST) Project - Internet:• Managed business team developing solution to provide for secure tax client self-service functions via the internet channel, including providing account enquiry access, tombstone data changes, posting payments/filing returns for Retail Sales Tax, Employer Health Tax, Collections, and Commodities and other provincial taxes.• Senior representative on committees/working groups, to build multi-stakeholder relationships and promote effective cooperation between Tax Revenue Division and other jurisdictions:o Actively partnered with Revenue Operations & Client Services regarding e-payments (Long Term Solution Project) and imaging (Electronic Mailroom).o Actively partnered with the Ontario Financing Authority (OFA) and the province’s lead bank (Royal Bank of Canada) regarding acceptable e-payment options.o Aligned closely with ServiceOntario regarding branding (look and feel) and alignment of online services to existing services; participating in B2G Strategy meetings.o Partnered with Corporate Services Branch to propose corporate Identification, Authorization & Authentication solution, mitigating risks of unauthorized access.• Provided expertise and strategic advice to Project Director and senior executive by delivering presentations to Project Steering Committee and Revenue Transformation Strategy Committee.• Led business team in the preparation of Enterprise Architecture Artifacts for Tax Revenue Division’s new omline “MyAccount” service.• Participated on hiring boards, prepared performance appraisals and awarded merits.• Co-authored Project Charter. Contribution to Integrated Planning Documents and Project Plan.• Contributed to activities relative to: Business Impact Assessment (BIA), Threat Risk Assessment (TRA), Disaster Recovery Plan, Enterprise Architecture Checkpoint and Gating, Stakeholder Engagement focus group sessions, Communications, and Training and Education.

Snr Program Specialist; Tax Advisory Specialist; Tax Administration Manager; Field Service Officer

• Feb 1983 - Apr 2005