Experience

Physiotec

• Canada
• Embedded Software Products
• 1 - 100 Employee

• Director of Sales and Support

  • Mar 2021 - Present

• Director of Sales

  • Sep 2015 - Oct 2021

• Senior Account Manager

  • Sep 2014 - Sep 2015

• Account Manager

  • Sep 2013 - Sep 2014

  As an Account Manager at Physiotec I am responsible for managing relationships with my clients and assisting them with varies needs to maintain their accounts. This includes sales, customer service, software training sessions, online demonstrations and administrative duties. I am also a part of the social media management team for our corporate office.



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Loyalty and Retention Specialist

  • Oct 2010 - Apr 2011

  A Loyalty and Retention Specialist serves as a Customer Service Representative specially trained to retain clients and build customer relations. These are customers who may no longer be interested in a companies services and the retention specialist uses problem solving skills to assist these customers with their complaints with the goal of reversing the customer's decision. A Loyalty and Retention Specialist serves as a Customer Service Representative specially trained to retain clients and build customer relations. These are customers who may no longer be interested in a companies services and the retention specialist uses problem solving skills to assist these customers with their complaints with the goal of reversing the customer's decision.



Five Star Credit Union

• United States
• Banking
• 1 - 100 Employee

• Client Service Associate

  • Nov 2006 - Nov 2007

  As a Client Service Associate I was responsible for assisting clients with their Auto, Boat and Personal loans as well as Business Loans. I also assisted clients with the opening, management and closure of Saving, Youth and Checking accounts. This position required helping customers with their cash queries and spotting potential sales opportunities for the branch. As a Client Service Associate I was responsible for assisting clients with their Auto, Boat and Personal loans as well as Business Loans. I also assisted clients with the opening, management and closure of Saving, Youth and Checking accounts. This position required helping customers with their cash queries and spotting potential sales opportunities for the branch.



Michaels Stores

• Retail
• 700 & Above Employee

• Lead Cashier

  • Sep 2004 - Mar 2005



TSYS

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • 2004 - 2005

  As a Customer Service Representative I was responsible for assisting clients with their credit accounts in a call center environment. This included processing customer requests and documenting any changes to accounts. As a Customer Service Representative I was responsible for assisting clients with their credit accounts in a call center environment. This included processing customer requests and documenting any changes to accounts.



Movie Gallery

• Retail
• 200 - 300 Employee

• Assistant Manager

  • Mar 2003 - Aug 2004

  Opening and Closing including setting up cash drawers and making depositsManaging and planning for staff meetings and trainingsCreating the work schedule each week and calculating work hoursProcessing shipment orders received and sent from central distribution centerConflict resolution on a daily basis including customer and employee complaintsCustomer Service, Creating Floor Displays and Spotting Daily Sales Opportunities Opening and Closing including setting up cash drawers and making depositsManaging and planning for staff meetings and trainingsCreating the work schedule each week and calculating work hoursProcessing shipment orders received and sent from central distribution centerConflict resolution on a daily basis including customer and employee complaintsCustomer Service, Creating Floor Displays and Spotting Daily Sales Opportunities



Hanger Prosthetics And Orthotics

• United States
• Alternative Dispute Resolution
• 1 - 100 Employee

• Administrative Assistant

  • 2003 - 2004

  Complete Patient Files, have all correct medical forms completed Filing all documents and completing data entry functionsScheduling Appointments for the Prosthetic and Orthopedic Professionals and preparing all necessary paperwork Complete Patient Files, have all correct medical forms completed Filing all documents and completing data entry functionsScheduling Appointments for the Prosthetic and Orthopedic Professionals and preparing all necessary paperwork



RITE AID

• Retail
• 700 & Above Employee

• Shift Manager

  • Dec 2000 - Dec 2003