Experience

Peel Mutual Insurance Company

• Canada
• Insurance
• 1 - 100 Employee

• Senior Claims Manager

  • Mar 2020 - Present

  Oversee a group of claims professionals that handle auto,injury, liability, property subrogation and fraud claims for both personal and commercial claims. Responsibilities include reserves, best practices, vendor management, re insurance reporting, training and reporting on all claims for all lines of business. Liaison with Re insurance team, finance and underwriting. Responsible for the development of team members through training and development. Management of large and complex claims Oversee a group of claims professionals that handle auto,injury, liability, property subrogation and fraud claims for both personal and commercial claims. Responsibilities include reserves, best practices, vendor management, re insurance reporting, training and reporting on all claims for all lines of business. Liaison with Re insurance team, finance and underwriting. Responsible for the development of team members through training and development. Management of large and complex claims



Allianz Partners

• France
• Insurance
• 700 & Above Employee

• Director, Claims and Travel

  • Sep 2017 - Apr 2019

  I provide leadership and oversight to a team of 250 associates handling medical, bank card technical and comprehensive (extended health) claims worldwide. I also have responsibility for fraud and subrogation. My team consists of 6 managers and 4 medical Doctors. I supervise, coach and develop staff to ensure efficiency of the department, satisfaction of customers and maximize performance of the team. I actively participate in the strategic planning process for the department working with peers across the operational team, organization and partners in other business units around the world. I establish, support and adhere to the departments budget. My role supports the acquisition of new business and the retention of current business by driving my team to meet the expected KPI's. Relationship building with external providers, clients and other business units is key to my role. I provide my expertise on complex and litigated and fraudulent claims. Show less



RSA

• Insurance
• 700 & Above Employee

• National Director Accident Benefits

  • May 2012 - Feb 2017

  Oversight for team of over 180 claims personnel, including Ontario Accident Benefits, National Support team and National claims audit team for all lines Responsible for over $500 million in reserves, ensuring compliance with strict government policies by providing training for the staff and bolstering the performance of the team with audit holding a license of $2.5 million to make claims decisions Responsible for day to day operations including the performance of all teams, setting the pace and tone for the departmentFinancial performance of the department was key to the success of this role and I would work closely with the executive team, actuarial and group claims Worked on many committees with the Insurance Bureau of Canada and industry members including the Ontario Accident Benefits working group, Ontario working group on change to auto injury benefits and provided expertise to changes proposed by the government on Ontario Accident BenefitsProvided guidance and set reserves for all large loss claims nationally Show less

• National Director Special Investigations

  • Apr 2016 - Jan 2017

  Oversight of SIU claims Nationally working collaboratively with all business lines including underwriting to make decisions on potentially fraudulent claimsEnsure consistency within the team by setting KPI's and productivity expectations for the team members including expectations outcomes from the software tool (Detica)



RSA Canada

• Canada
• Insurance
• 300 - 400 Employee

• Regional Manager Accident Benefits

  • Sep 2008 - May 2012



State Farm

• United States
• Insurance
• 700 & Above Employee

• Team Manager- Accident Benefits

  • May 1992 - Aug 2008