Christine Robinson
Director of Customer Growth & Success at TOOTRiS- Claim this Profile
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Bio
Jeremiah Spears
Christine is as good as they get! She is very personable, approachable, and genuinely wants the best for everybody on her team. I have seen her first hand improve entire departments with new procedures, policies, and willingness to fight for what needs to be done. I couldn't recommend Christine enough, she has changed my life by simply being a part of her team. Thank you!
Nicholas Brite
I've had the pleasure of working directly with Christine for a number of years and her talent is off the charts. She is VERY knowledgable with technology and is always coming up up creative, innovative ideas that improve performance and efficiency. She is a great leader and is very well respected in her role and in the industry. If you ever have the opportunity to work with her you will very quickly see how motivated she is. She is an incredibly hard worker who is focused with a clear strategy on how to achieve her goals, and she certainly achieves many. Common sense, adaptable, quick learner, focused are just a few words I would use to describe her. She would be a HUGE asset to any company/team.
Jeremiah Spears
Christine is as good as they get! She is very personable, approachable, and genuinely wants the best for everybody on her team. I have seen her first hand improve entire departments with new procedures, policies, and willingness to fight for what needs to be done. I couldn't recommend Christine enough, she has changed my life by simply being a part of her team. Thank you!
Nicholas Brite
I've had the pleasure of working directly with Christine for a number of years and her talent is off the charts. She is VERY knowledgable with technology and is always coming up up creative, innovative ideas that improve performance and efficiency. She is a great leader and is very well respected in her role and in the industry. If you ever have the opportunity to work with her you will very quickly see how motivated she is. She is an incredibly hard worker who is focused with a clear strategy on how to achieve her goals, and she certainly achieves many. Common sense, adaptable, quick learner, focused are just a few words I would use to describe her. She would be a HUGE asset to any company/team.
Jeremiah Spears
Christine is as good as they get! She is very personable, approachable, and genuinely wants the best for everybody on her team. I have seen her first hand improve entire departments with new procedures, policies, and willingness to fight for what needs to be done. I couldn't recommend Christine enough, she has changed my life by simply being a part of her team. Thank you!
Nicholas Brite
I've had the pleasure of working directly with Christine for a number of years and her talent is off the charts. She is VERY knowledgable with technology and is always coming up up creative, innovative ideas that improve performance and efficiency. She is a great leader and is very well respected in her role and in the industry. If you ever have the opportunity to work with her you will very quickly see how motivated she is. She is an incredibly hard worker who is focused with a clear strategy on how to achieve her goals, and she certainly achieves many. Common sense, adaptable, quick learner, focused are just a few words I would use to describe her. She would be a HUGE asset to any company/team.
Jeremiah Spears
Christine is as good as they get! She is very personable, approachable, and genuinely wants the best for everybody on her team. I have seen her first hand improve entire departments with new procedures, policies, and willingness to fight for what needs to be done. I couldn't recommend Christine enough, she has changed my life by simply being a part of her team. Thank you!
Nicholas Brite
I've had the pleasure of working directly with Christine for a number of years and her talent is off the charts. She is VERY knowledgable with technology and is always coming up up creative, innovative ideas that improve performance and efficiency. She is a great leader and is very well respected in her role and in the industry. If you ever have the opportunity to work with her you will very quickly see how motivated she is. She is an incredibly hard worker who is focused with a clear strategy on how to achieve her goals, and she certainly achieves many. Common sense, adaptable, quick learner, focused are just a few words I would use to describe her. She would be a HUGE asset to any company/team.
Credentials
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Project+
CompTIA
Experience
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TOOTRiS
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United States
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Consumer Services
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1 - 100 Employee
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Director of Customer Growth & Success
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Oct 2021 - Present
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Netradyne
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Sr. Program Manager
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Feb 2021 - Oct 2021
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CARET
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United States
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Software Development
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200 - 300 Employee
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Sr. Client Services Manager
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May 2017 - Feb 2021
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Cloudnine Realtime
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Computer and Network Security
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1 - 100 Employee
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Technical Services Manager
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Sep 2015 - May 2017
Cloudnine is an award-winning cloud technology and solutions company serving businesses around the world. As Technical Services Manager I supervised, coordinated, provided leadership and reviewed the work of subordinates to accomplish operational plans and results; estimated staffing needs and schedules assigned work to direct reports to meet targets. Developed, implemented and improved procedures for identification of technological processes that are had an impact on customer satisfaction and call center efficiency.• Improved average customer satisfaction rating by 25%• Managed day-to-day operations for 20+ Direct Reports in high volume call center. • Created training program for incoming / existing technicians• Provideded Administration for 50+ user enterprise edition SFDCReceived companies Microphone of Honor award. Given to employees who demonstrate above and beyond contributions. Show less
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Jr. Systems Administrator
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May 2013 - Sep 2015
• Creation, configuration, and deployment of Windows Server 2012\2008 R2 through VMware.• Accomplished 700+ successful server migrations/installations.• Assisted clients with over 800+ applications hosted in the cloudnine environment. • Created and maintained B2B vendor relationships for cloudnine hosted applications• Documented and created SKU cards for hosted third party applications
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Tier III Technical Support
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Jun 2012 - May 2013
I was hired as Tier I Technician. Promoted twice in one year to Tier II, Tier III. In these roles I was responsible for working with VIP, Enterprise level customers supporting custom server configuration via RDP protocols and the use of VMware. Resolved escalated support cases by Tier I, Tier II Technicians. Created users in Active Directory for over 800 servers. Trained new employees, Created and implemented processes, Upsold various services, worked with various vendor support for over 800 popular applications servicing the accounting industry. Top Performer-Promoted Twice within One year Show less
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Quality Assurance Technician
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Apr 2011 - Jun 2012
Spare Backup, Inc. is a leading provider of data backup and security software for smartphones, tablets, and PCs. Spare Backup's software enables consumers and small to medium-sized businesses to easily protect valuable computer and mobile data quickly, automatically and cost-effectively.Responsible for testing all versions of Spare Backup for iOS, BlackBerry, Windows, Andriod devices. Tracking and documenting processes to ensure no bugs or glitches exist that would present problems for end users. Trained new telecommuting helpdesk employees Handled all help desk escalations. Show less
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Helpdesk Technician
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Sep 2010 - Apr 2011
Spare Backup, Inc. is a leading provider of data backup and security software for smartphones, tablets, and PCs. Spare Backup's software enables consumers and small to medium-sized businesses to easily protect valuable computer and mobile data quickly, automatically and cost-effectively.Supported all versions of Spare Backup, My Memory Center, My Hub, etc. for a large international customer base. Analyzed software and system configurations to identify and diagnose customer-reported issues. Restore customer databases using SQLite. Contributed and maintained company's knowledge base. Top Performer - Promoted in the first year of employment Show less
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Community
