Experience

KeepItSafe

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Product Manager

  • Dec 2020 - Present

  I manage the product portfolio for the European group of KeepItSafe and the LiveVault roadmap. This includes designing and executing launch plans, co-ordinating with all departments involved in operating the products to maintain a satisfied customer base. This also includes liaising and co-ordinating with the Technical teams to ensure that we are able to offer the most current features and software.

• Product Manager

  • Jul 2017 - Dec 2020

  I manage the product portfolio for the European group of KeepItSafe. This includes designing and executing launch plans, co-ordinating with all departments involved in operating the products to maintain a satisfied customer base, obtaining feedback from the sales and delivering what is needed for them to work with customers and carry out cost benefit analysis when needed. During this time, I managed 2 large, successful data centre migrations - one of which won the 2019 J2 Achievement Award for best Collaboration Project. I also project managed a significant upgrade project that spanned 248 servers globally and was completed ahead of schedule.I updated our ISMS team processes for our ISO 27001 creditation which resulted in a significant improvement in our audit feedback. Show less

• Business Analyst

  • Jun 2014 - Jun 2017

  Managed 50 micro acquisitions globally end to end process (ranging from 20-500 customers) – this includes managing TSA budgets, working to legal requirements and overseeing and co-ordinating the roll out of communications, billing, Net Ops and account managementManage portfolio of global systems which included project managing system changes (pre-sales to back end) when new products are being brought to market in line with the business roadmapResponsible for improvements to the CRM system (Salesforce) to accommodate acquisitions and growth for the Irish, UK, Dutch and North America marketsResponsible for maintaining data accuracy in the CRM so that FP&A can report on the necessary segments that they require and that reporting is accurate for the Irish, UK, Dutch and North America marketsCreate and maintain an intranet contact site for the backup divisionDefined commission process for IE and UK partners Created sales process to ensure teams (sales, accounts and FP&A) can manage revenue movements better which resulted in consistently positive revenue for the Irish, UK, Dutch and North America marketsCollates data and prepares weekly report for President of Backup divisionEnsure that process documents for all processes are created, regularly reviewed and updated where necessary for the backup division for the Irish, UK, Dutch and North America marketsHave filled necessary management gaps in the business where needed – managed support team for 8 months (team of 15 Engineers) and sales team for 3 months while backfilling Manager roles (team of 3 Sales Executives)Created and maintain interim billing engine to cater for dynamic billing function for 3 regions (UK, US and CA) Show less



KeepItSafe, J2 Global

• Account Manager

  • Jul 2012 - Jun 2014

  I was responsible for providing positive customer experiences for clients whilst building and maintaining strong relationships. It is important to ensure that there are clear and open communications from both parties so that all apsects of our service are of the highest quality for our clients. I worked closely with Finance and formulated a process that reduced 90 day + delinquency from €300,000 to €20,000 within 3 months and maintained a <1% 90 day + delinquency. I also worked closely with the support engineers to improve communications and processes between the two sections of the business so that SLAs and high standards of customer service were delivered. Show less



Conduit

• Computer Games
• 1 - 100 Employee

• Sales and Validation Team Leader(Bord Gais Energy Campaign)

  • 2009 - Jun 2012

  I was part of the launch team for the Big Switch Campaign and was involved in the set up from testing phase. I managed a team of administration agents through SMART objectives that processed sales to the client's CRM system(Salesforce) amongst other ad-hoc duties that were required. I have previously managed teams of 15-20 agents on a cold calling sales campaign, with very successful results within the energy market. I also managed a team of 15 migration agents for a budgeting service aimed at improving customer experience and strengthening customer relationships with the client's brand. Show less