Experience

Develco Pharma Schweiz AG

• Switzerland
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Supply Chain Manager

  • May 2016 - Present



August Faller GmbH & Co. KG

• Germany
• Packaging & Containers
• 100 - 200 Employee

• Head of OrderService

  • Apr 2014 - Mar 2016



Weimer Pharma GmbH / Site closure

• Rastatt

• Business Development Project Manager

  • Jul 2013 - Mar 2014



Stryker

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Manager Customer Service Osteosynthesis and Navigation / Supply Chain Coordination

  • Nov 2011 - Jun 2013

  Supply Chain Coordination international Disciplinary and technical management of 8 supply chain co-ordinators Ensuring product availability for 30 global Stryker distribution centres Optimising service levels by developing forecasts and optimisation of projection accuracy Preparation of monthly delivery projections in close operation with worldwide centres, sales and marketing Order Management – overall responsibility from order to delivery of implants, surgical instruments and navigation products (hardware and software) Introduction and expansion of VMI for defined distribution centres Line border improvement projects (e.g. order pattern) in collaboration with production Co-ordination with internal interfaces (e.g. production and capacity planning, quality department, approval, research and development) Expansion of service quality by establishing a customer information system PLC Management – monitoring product launches and ensuring product availability as well as monitoring the phase-out processes Project Management – ERP optimisation processes, definition of target processes and then implementation Optimisation, organisation and documentation of workflows to reduce complexity, develop standardisation and simplification of processes Ensure the achievement of objectives with regard to qualitative and quantitative targets using KPIs, scorecards and reporting tools Analysis of figures and development of necessary measures Responsible for preparation of budgets and overall budget management (Preparation of budgets and budget responsibility) Show less



Losan Pharma GmbH

• Germany
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Head of Customer Service Management/Production Planning

  • Jan 2008 - Oct 2011

  Head of Customer Management Head of Customer Service Disciplinary and technical management of customer service teams Expansion of service quality and customer loyalty Acceptance of order (launch rate and repeat orders) and monitoring the implementation to shipping Co-ordination with all departments ex. Production Planning, Purchasing, Analysis, Quality Assurance and Control Organisation of product launches (entire supply chain and R&D) Monitoring of supply chain and identification of bottlenecks ERP optimisation processes, definition of target processes Control via KPIs and reporting tools Preparation of budgets and budget responsibility Head of Production Planning Overall leadership and management of the production planning team Responsibilities are similar to Head of Customer Service position mentioned above with additional sales and production planning responsibilities Responsible for conducting negotiations with national and international customers Key account support for parent company Dr. Falk Pharma, Freiburg Forecasting Product costing and quotation Expansion (development/removal) of product portfolios Consultation and troubleshooting with customers Monitoring compliance of the production plans Production capacity and performance Strategic capacity planning of machine groups Bottleneck Analysis - Identification of peak demands Identification of make or buy decisions Show less



3pleP Development GmbH Softwarehaus und Unternehmensberatung

• Freiburg

• Head of Sales Management

  • Jan 2006 - Dec 2007

  Support of key clients Creation and processing of tenders Development of customer loyalty concepts in co-operation with other developing areas such as programming and consulting Development of PR concepts to its implementation Support of key clients Creation and processing of tenders Development of customer loyalty concepts in co-operation with other developing areas such as programming and consulting Development of PR concepts to its implementation



IMK Institut fuer Medizin und Kommunikation AG

• Basel, Schweiz

• Marketing Manager / Project Manager

  • Sep 2003 - Dec 2005

  Member of the Executive Responsible for creating, managing and supporting all customer projects (GlaxoSmithKline, DHL, etc.) with respect to strategic planning and concept development for all aspects of marketing Responsible for the synergy and co-ordination of projects between the two companies Planning, organisation and implementation of conventions and events Member of the Executive Responsible for creating, managing and supporting all customer projects (GlaxoSmithKline, DHL, etc.) with respect to strategic planning and concept development for all aspects of marketing Responsible for the synergy and co-ordination of projects between the two companies Planning, organisation and implementation of conventions and events



Hiestand & Suhr Handel-u. Logistik GmbH

• Food Production
• 1 - 100 Employee

• Executive Assistant Key Account Manager/Head of Backoffice KAM

  • Mar 2002 - Aug 2003

  Conceptual processing of business management projects in the states of economic analyses Integration of new product lines and range specific evaluations Communication and support of all trade customers and oil companies Disciplinary and technical management of KAM service team Conceptual processing of business management projects in the states of economic analyses Integration of new product lines and range specific evaluations Communication and support of all trade customers and oil companies Disciplinary and technical management of KAM service team



Gubor Schokoladenfabrik GmbH / Site closure

• Müllheim

• Head of Customer Service

  • Oct 1999 - Feb 2002

  Disciplinary and technical management of customer service team Order acceptance and monitoring the implementation to shipping Communication with all domestic (german) trading customers (e.g. Rewe, Metro, Edeka, etc.) Project Leader, Migration of SAP, SD module R2 to R3 Project Leader, DIN / ISO certification Project Leader, e.g. expansion(extension) of the sales control programs (ADA) Site closure Disciplinary and technical management of customer service team Order acceptance and monitoring the implementation to shipping Communication with all domestic (german) trading customers (e.g. Rewe, Metro, Edeka, etc.) Project Leader, Migration of SAP, SD module R2 to R3 Project Leader, DIN / ISO certification Project Leader, e.g. expansion(extension) of the sales control programs (ADA) Site closure



ods GmbH Softwarehaus und Unternehmensberatung

• Freiburg

• Sales / Marketing

  • Feb 1998 - Sep 1999

  Customer acquisition / transfer of project to the consulting firms for follow-up and conceptual development of project contracts Expansion (Upgrade) / Training Project Software Customer acquisition / transfer of project to the consulting firms for follow-up and conceptual development of project contracts Expansion (Upgrade) / Training Project Software



Universite francaise de la Sorbonne

• Paris und Umgebung, Frankreich

• Zusatzstudium

  • Oct 1997 - Jan 1998