Experience

Agency for Health Care Administration

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Program Administrator

  • May 2022 - Present

  Responsible for oversight of the Medicaid policy specialized services unit and supervision of all staff. Oversees various Medicaid policies, including: Home Health Policy, Private Duty Nursing Services (PDN), Personal Care Services (PCS), and Home Health Visits (HHV)), Hospice, Program For All-Inclusive Care for Children (PACC), Medical Foster Care, Assistive Care Services (ACS), Prescribed Pediatric Extended Care (PPEC), Medicaid Certified School-Match (MCSM), Therapy Services, Medicaid County Health Department Certified Match Program, and Early Intervention Services (EIS), Non-Emergency and Emergency Transportation, and Durable Medical Equipment (DME). Conducts interviews and onboarding for all new employees for the specialized service unit. Conducts evaluations for all employees and corrective actions as necessary. Promotes employee’s engagement with the team to inspire and improve communication, moral, and teambuilding. Ensures all assignments, requests for policy clarification, correspondence, and language are in support of and prioritized alongside the Agency’s goals and are completed in a timely manner. Plans, organizes, and manages all assigned projects and assists team members with completion. Project planning and management. Manages the implementation of project plans and ensures all projects are mapped out accurately and in accordance with other Agency goals and recurring events (e.g., legislative session), discusses progress, barriers, and any potential delays with manager for escalation. Meets all timelines and assures milestones are coordinated with other bureaus. Conducts public workshops and hearings with stakeholders to develop and update Medicaid policies, while ensuring state and federal requirements are met. Completes extensive research to complete decision points and bill analysis for the Florida legislature. Attends stakeholder meetings to discuss any current issues and to discuss recipient needs as it relates to Florida Medicaid policies.

• Government Operations Consultant

  • Mar 2020 - May 2022

  Coordinated with internal and external customers to negotiate, develop contracts, initiate contract amendments, extensions, and renewals. Conducted policy research of issues of importance to the Agency for Health Care Administration. Researched laws and professional skills. Reviewed and analyzed agency records. Identified and drafted policy alternatives. Wrote grammatically correct and accurate reports that concisely communicated results. Prepared reports, memoranda, meeting minutes, literature reviews, issue briefs, and presentations. Presented presentations to stakeholders and executive leadership. Participated in internal and external meetings. Assisted in planning and convening meetings, designs and implemented qualitative studies and analyses. Drafted written materials such as briefs, fact sheets, proposals and presentations.



Sunrise Community, Inc

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Executive Director and Developmental Disabilities Professional

  • May 2016 - Nov 2019

  Oversaw daily management of five homes in the state of Georgia. Responsible for budgeting of all services provided and administrative functions. Provided support and assistance to individuals with developmental disabilities to support them in living a life in the community and of their choosing. Responsible for the oversight, training and supervision of managers and staff. Confirmed the implementation of therapy, completion of training and behavioral programs and data collection required by the person’s plans of care. Ensured the homes and programs offered choice and creative activities within a positive, innovative environment. Saw that the agency operated in an efficient, cost effective manner following the budgeted guidelines. Monitored ongoing compliance with agency directives, licensing standards, and policies and procedures. Served as the Developmental Disabilities Professional for Sunrise Community of Georgia by attending Individual Service Plan meetings and advocating for needed services, completed POM interviews to ensure that services were centered on the person and ensured that all agencies are involved in the development of the persons plan. Encouraged open communication with oversight authorities and all other state and regional agencies in order to ensure policies and procedures were followed. Provided ongoing support to ensure the mission of being a "Person-Centered" agency was in place and being fullfiled. Maintained a positive, open-door policy with all staff to encourage positive interactions. Worked to turn a large deficit into a profit over three and a half years.



Disability Rights Florida

• United States
• Legal Services
• 1 - 100 Employee

• Advocacy Specialist

  • Jun 2015 - May 2016

  Ensured that the rights of people with disabilities as provided for by law and regulation are enforced through professional delivery of intake services. Responded to live intake calls or other recorded or on-line requests for service from individuals seeking assistance from Disability Rights Florida. Conducted interviews with individuals requesting service to determine eligibility for services in addition to collecting other data required for further review, assignment or information and referral. Logged information into the designated database. Provided information and referral to callers. Kept current information on resources and other relevant topics. Participated in regularly scheduled team meetings and in organizational events, collaborates on cross team projects, and works to enhance the visibility of the organization and further the rights of individuals with disabilities. Provided education on disability issues to persons with disabilities and other stakeholders as assigned via written and verbal presentations, materials, and otherwise.



Coordinating Council for Independent Living

• Habilitation Services Supervisor

  • Nov 2009 - Jun 2015

  Recommended, hired and supervised Therapeutic Consultants, Behavior Support Professionals, Registered Nurses and Direct Care staff for the Developmental Disabilities Services Division. Oversaw activities of a community habilitation programs based on I/DD Waiver rules . Assigned Therapeutic Consultants, Behavior Support Professionals, Registered Nurses and Direct Care staff based on client need. Assisted with development, implementation, maintenance and monitoring of CCIL and Waiver procedures in order to ensure client needs were met and guidelines were followed. Provided clinical direction and support to staff assigned to the community habilitation program by overseeing daily activities of the Therapeutic Consultants, Behavior Support Professionals and Registered Nurses (Review of IPP documents, case notes, Positive Behavior Support Plans, etc). Read, analyzed, and interpreted government regulations in order to comply with Waiver rules and to assist with development of CCIL policies. Recognized situations that must be reported to Adult Protective Services and Child Protective Services. Filled in as Therapeutic Consultant and Behavior Support Professional, as needed.

• Therapeutic Consultant and Behavior Specialist

  • Oct 2008 - Nov 2009

  Conducted assessments of client living skills and made written recommendations for client specific training programs that were based on assessment results. Provided ongoing trainings to staff on client specific habilitation training programs that occurred in the home and community. Developed, monitored and trained providers on the client’s Positive Behavior Support Plans (complete functional assessments, direct observations, etc). Developed person-centered goals that focused on the client’s strengths and needs. Attended home observations in order to observe the client and their providers completing habilitation training programs and to complete direct observations. Attended and participated in IDT meetings in order to report on client progress, made recommendations for services based on assessments and client need, reported on client progress with their Positive Behavior Support Plans to discuss any new needs that necessitated attention.



Youth Health Services, Inc.

• Family Specialist

  • Jun 2005 - Sep 2008

  Coordinated referrals for appropriate family/children’s services. Community Outreach through providing parenting classes and social skills development. Obtained critical information to open client cases for referral to needed services. Advocated for needed services internally and within the community. Certified in the “Parenting Wisely” Curriculum. Attended home observations with the client and family in order to discuss needs and progress with therapy and other assigned services. Attended and participated in IDT meetings in order to report on client progress, make recommendations for services and to discuss any new needs. Provided Socially Necessary Services (like parenting in the home, supervised visitations, unscheduled safety checks and budgeting).