Experience

PlugWork
• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Virtual Assistant

  • Feb 2023 - Present


Sessions

• Sweden
• Internet Publishing

• Customer Support Specialist

  • Jul 2021 - Dec 2022

  Skills: Production * Events * Support Specialist * Customer Service Skills: Production * Events * Support Specialist * Customer Service



Wyndham Destinations

• United States
• Hospitality
• 1 - 100 Employee

• Owner Engagement Consultant – Senior Agent (Customer Experience)

  • Oct 2018 - Jul 2021

  • Performs bookings for hotel reservation • Engage with Owners in line with business relations • Send e-mail and text messages • Do outbound and receive return calls. • Provide first-call resolution to customers’ concerns. • Performs bookings for hotel reservation • Engage with Owners in line with business relations • Send e-mail and text messages • Do outbound and receive return calls. • Provide first-call resolution to customers’ concerns.



Sitel Tarlac Philippines

• Customer Service Representative/ Dental Insurance

  • Jan 2016 - Oct 2018

  Account: Metlife • Assist Customers in regard to their Dental Insurance Benefits. • Provide accurate information and resolution in a timely manner. Account: Metlife • Assist Customers in regard to their Dental Insurance Benefits. • Provide accurate information and resolution in a timely manner.



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Representative

  • Dec 2015 - Oct 2018

  Account: AccountNow• Assisting Customers with their concerns.• Activating Cards

• Customer Service Representative / Technical Support

  • Oct 2012 - Dec 2015

  Account: AT&T• Resolve issues regarding the internet, landline phone, and television.

• Customer Service Representative / Technical Support

  • Nov 2009 - Mar 2012

  Account: Symantec • Assist customers with their debit cards • Provide accurate information and resolution promptly • Install anti-virus for technical support Account: Symantec • Assist customers with their debit cards • Provide accurate information and resolution promptly • Install anti-virus for technical support



Cyber City Teleservices

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2006 - Oct 2009

  Account: Ironwoods Communication • Encode serial numbers performed by technicians Account: Ironwoods Communication • Encode serial numbers performed by technicians



Philippine Wireless Incorporated

• Telecommunicator

  • 1995 - 1996

  • Receive incoming messages to send to the receiver. • Receive incoming messages to send to the receiver.



Rustan’s Commercial Corporation

• Retail
• 1 - 100 Employee

• Sales Person

  • 1994 - 1995

  • Assist customers in buying items • Assist customers in buying items



Apex Management and Development

• United Kingdom

• Service Crew

  • 1990 - 1991

  • Take and serve customer’s orders • Provide their bill statement • Take and serve customer’s orders • Provide their bill statement



Private Development Corporation of the Philippines

• Assistant Secretary

  • 1988 - 1988

  • Do Clerical Works • Front liner • Do Clerical Works • Front liner