Experience

Lumasoft

• United States
• Photography
• 1 - 100 Employee

• Head Of Customer Service

  • Jan 2017 - Present

  -Respond to customers’ questions and concerns using email, live chat, facebook chat and remote sessions -Work closely with development team to fix customer issues in a timely fashion -Create support articles, video tutorials, blog posts and email campaigns for newly updated features -Update social media accounts with relevant information based on support articles and software updates -Help with the design and UI flow of new features added to softwares as well as beta test features -Collect data through surveys sent to customers to further improve softwares Show less



Animoto

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Advisor

  • Feb 2015 - Dec 2016

  -Respond to customers’ questions and concerns through email, chat and phone -Work alongside developers to fix complex issues customers experienced with software -Create support articles and tutorials on how to use the online software -Respond to refund requests and online payment inquiries -Respond to customers’ questions and concerns through email, chat and phone -Work alongside developers to fix complex issues customers experienced with software -Create support articles and tutorials on how to use the online software -Respond to refund requests and online payment inquiries