Experience

Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Claims Specialist

  • 2018 - Present

• Claims Specialist

  • Sep 2018 - Present



Professional Services/Haynes Images

• Assistant Curator

  • 2006 - Present

  Portsmouth, NH Artist Richard Haynes, Jr., Portsmouth, New Hampshire The Family of Man-Breaking Stereotypes Exhibition - Assistant Curator of exhibition; composed and published art review.



PAE

• United States
• International Trade and Development
• 700 & Above Employee

• Customer Service Analyst

  • May 2016 - Sep 2018

  Portsmouth, NH Customer Service Analyst, Congressional Unit 2016 – Present • Specialized clearance, Moderate Risk Public Trust (MRPT) • Ensure that work is performed to optimum quality standards • Assist with developing and documenting new processes and procedures • Participate in team retraining initiatives • Train and assist team members in performing applicable support functions • Use independent judgment to respond to complex petition reviews and/or public inquiries • Act as… Show more Customer Service Analyst, Congressional Unit 2016 – Present • Specialized clearance, Moderate Risk Public Trust (MRPT) • Ensure that work is performed to optimum quality standards • Assist with developing and documenting new processes and procedures • Participate in team retraining initiatives • Train and assist team members in performing applicable support functions • Use independent judgment to respond to complex petition reviews and/or public inquiries • Act as a subject matter expert for your assigned function • Develop new and innovative methods to improve efficiency • Works as an active member of a team Show less



FCi Federal

• United States
• Government Administration
• 200 - 300 Employee

• Congressional Liaison

  • Oct 2015 - Sep 2018

  Portsmouth, New Hampshire • Specialized clearance, Moderate Risk Public Trust (MRPT) • Provide assistance and handle correspondence and public relations for all aspects of the immigrant visa process, policies, and procedures • Precise, efficient, response to telephone and written correspondence from congressional offices, federal agencies, embassies and consulates with less than 1 percent error; handle answering questions • Investigation of case status reports, oversee and manage research inquires, follow-up… Show more • Specialized clearance, Moderate Risk Public Trust (MRPT) • Provide assistance and handle correspondence and public relations for all aspects of the immigrant visa process, policies, and procedures • Precise, efficient, response to telephone and written correspondence from congressional offices, federal agencies, embassies and consulates with less than 1 percent error; handle answering questions • Investigation of case status reports, oversee and manage research inquires, follow-up on progress, liase with congressional offices, federal agencies, and embassies and consulates to advocate for consituents Show less



Senture, LLC

• Customer Support Specialist

  • May 2014 - Oct 2015

  Portsmouth, New Hampshire • MRPT clearance • Answered 80 to 95 customer inquires pertaining to immigrant visa petitions with a high standard of customer service and 100 percent accuracy • Decreased need for supervisor involvement by tactfully employing adjudication skills on escalating situations with agitated clients • Proficiency in data entry and research and investigation for case status inquires • Selected for testing and feedback on company’s new operating software • Assisted other… Show more • MRPT clearance • Answered 80 to 95 customer inquires pertaining to immigrant visa petitions with a high standard of customer service and 100 percent accuracy • Decreased need for supervisor involvement by tactfully employing adjudication skills on escalating situations with agitated clients • Proficiency in data entry and research and investigation for case status inquires • Selected for testing and feedback on company’s new operating software • Assisted other departments with backlog of correspondence and clerical duties Show less



Hunt's Photo & Video

• Photography
• 1 - 100 Employee

• Sales Consultant and Educator

  • Jun 2010 - May 2014

  Melrose, MA Provide strong customer service and communication skills, as well as, qualify needs of the customer, resolve and follow-through of customer issues and inquiries. Keep abreast of technological advances and new products on the market. Teach, assist in maintaining and enhancing the education programs offered. Classes Taught: Beginner Photography, Intermediate Photography, Portrait Posing, Basic Composition, Custom 1 on 1 Sessions Presentation and Classes - "Pictorialism and… Show more Provide strong customer service and communication skills, as well as, qualify needs of the customer, resolve and follow-through of customer issues and inquiries. Keep abreast of technological advances and new products on the market. Teach, assist in maintaining and enhancing the education programs offered. Classes Taught: Beginner Photography, Intermediate Photography, Portrait Posing, Basic Composition, Custom 1 on 1 Sessions Presentation and Classes - "Pictorialism and Modernism Movements in Photography", Peabody Essex Museum, Salem, MA 2012 - "Fashion Photography: Getting The Best Results", Blog Better Boston, Boston, MA 2013 Show less



The Institute of Art and Design at New England College

• Photography Instructor

  • Sep 2008 - Aug 2010

  Manchester, NH Classes Taught: Materials and Process/Photography Independent Study - Fine Art Digital Composite



Soulful Impressions Photography

• Sole Porpritor/Freelance Photographer

  • 1999 - 2010

  Portsmouth, NH Wedding, even, portrait, editorial, and fine art photography, proficient post-production editing and re-touching skills, responsive and insightful client care, time management, and custom design of website.



University of New Hampshire

• United States
• Higher Education
• 700 & Above Employee

• Coordinator, Mentor, Curator

  • 2006 - 2009

  Durham, New Hampshire Worked directly with Diversity Program & Community Outreach Director at UNH, planning, collaborating, overseeing, and coordinating annual Martin Luther King Celebration Art Exhibit. Mentor to photography student participants. One in 100: Dismantling a Prison Nation, 2009 Art Exhibit In Search of Democracy: A Refugee Story, 2008 Art Exhibit Journey to The Mountain Top: Poverty In New England, 2007 Art Exhibit Layout and design of coffee table book, In Search of Democracy: A… Show more Worked directly with Diversity Program & Community Outreach Director at UNH, planning, collaborating, overseeing, and coordinating annual Martin Luther King Celebration Art Exhibit. Mentor to photography student participants. One in 100: Dismantling a Prison Nation, 2009 Art Exhibit In Search of Democracy: A Refugee Story, 2008 Art Exhibit Journey to The Mountain Top: Poverty In New England, 2007 Art Exhibit Layout and design of coffee table book, In Search of Democracy: A Refugee Story Professional services also include editing, presentation, and hanging of artwork. Show less



McIntosh College

• Adjunct Photography Instructor

  • 2004 - 2008

  Dover, New Hampshire Collaborated with College, created new course, History and Art in Photography. Classes Taught: Fundamentals of Photography, Fundamentals of Design, Lighting for Portraiture, On-Location Photography, Photography Portfolio, Advanced Digital Photography, Advanced Commercial Photography, History and Art In Photography, Independent Studies



Portsmouth Magazine

• Editorial Photographer

  • 2006 - 2007

  Portsmouth, New Hampshire Articles, events, cover-shots, artistic full-page spreads, in addition to working closely and in collaboration with the Magazine's graphic design company.



Hovey's Photo

• Photo Lab Technician and Sales Consultant

  • 2005 - 2006

  Portsmouth, NH Assisted in processing film, prints, customer service, and sales



Department of Education Portsmouth New Hampshire

• Long-term Art Substitute

  • 2001 - 2002

  Portsmouth, New Hampshire Long-term Art Substitute; k-5 classes, autonomous lesson planning, presentation and hanging displays of student work throughout the school.



The Children's Garden

• Art Teacher

  • 1995 - 1999

  Portsmouth, New Hampshire Planned and implemented age specific art lessons, presentation and display student projects throughout school, and final year-end portfolios showcasing individual students artwork.



Curry College

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Media Director

  • 1987 - 1992

  Milton, MA Administrative/technical support; maintained relations with staff, faculty, students. Coordinated media support for classroom instruction; supervised student staffing; assisted Director with annual budget. Promoted to total department budget responsibility, including purchasing of media equipment. Assisted with production needs of faculty and students. Provided College with photographic services for Public Relations Department.



Kettell- Carter, Inc.

• Radio Sales Service Manager

  • 1984 - 1987

  Boston, MA Methodical implementation of internal operations; order entry, scheduling/billing discrepancies; a liaison between client, national and local radio stations, with Boston based advertising agencies. Extreme customer care given to both clients and advertising agencies preventing contract cancellations.