Experience

VIDA Digital Identity
• Indonesia
• IT Services and IT Consulting
• 100 - 200 Employee
• Community Manager

  • Feb 2023 - Present


Tokocrypto

• Indonesia
• Investment Management
• 100 - 200 Employee

• • Jun 2021 - Dec 2022

• • Oct 2018 - May 2021

  Tokocrypto is the leading exchange for cryptocurrencies and digital assets, providing customers with an easy, simple, instant, and secure platform to transact with confidence.Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions;As a speaker in any blockchain and crypto event;Assign and schedule tasks;Monitor, track, and report on feedback and online reviews;Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems;Engage with the online community and respond to comments and requests;Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints;Coordinate with Marketing teams.Build and maintenance any partnership Indonesia;Organize and manage events in the Indonesia area;Set and implement social media and communication campaigns to align with marketing strategies;Provide engaging text, image, and video content for social media accounts;Respond to comments and customer queries promptly;Monitor and report on feedback and online reviews;Organize and participate in events to build community and boost brand awareness;Coordinate with PR teams to ensure brand consistency;Liaise with Development and Sales departments to stay updated on new products and features;Build relationships with customers, potential customers, industry professionals, and journalists;Stay up-to-date with digital technology trends. Show less