Experience

Resource Corporation of America

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Supervisor of Patient Support

  • Jan 2020 - Present

  Oversee and execute all duties over Patient Support Representatives at multiple contracted locations. Continual communication with directors regarding operations, productivity, and performances. Complete Quality Assurance/Reporting Activities. Ensure adherence to all policies. Manage time clock reporting. Create and update Standard Operating Procedures. Interview potential candidates. Train Patient Support Representatives including all new onboarding for company and contracted locations. Maintain a relationship with contracted locations. Mentor staff while providing feedback and corrective action. Show less

• Patient Service Representative

  • Nov 2018 - Dec 2019

  *Managed daily operations at contract clinic which included screening patients via phone or in person, enrollment in Medicaid, Marketplace plans, Medicare part B assistant plans, and assistance with disability claims for medical coverage. * Communicate with State and Federal agencies in progress of patient’s claims.* Manage different office aspects such as management of hours, scanning, faxing, copies, staying compliant within the contracted location along with RCA policies. *Continually learning and adapting to changes in State and Federal policies that effect healthcare. Show less



Jane Phillips Medical Center

• Hospitals and Health Care
• 200 - 300 Employee

• Sterile Processing Tech

  • Jul 2011 - Oct 2018

• Certified Registered Central Service Tech

  • Jul 2011 - Oct 2018

  *Receive, clean, sterilize, package and distribute items following asepsis control for multiple departments throughout the hospital. *Certified Registered Central Service Technician (CRCST) through IAHCSMM. *Utilized knowledge of Medical Terminology.