Experience

Hardy Diagnostics

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Customer Service Specialist

  • Jun 2023 - Present

  United States



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Solutions Advisor

  • Apr 2023 - Jun 2023

  Moraine, Ohio, United States



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager SMB

  • Oct 2021 - Apr 2023

• Solutions Specialist

  • Feb 2019 - Oct 2021

  United States Identify customer needs and offer solutions with Verizon products and services Used promotions and outreach events to expand markets Build local business contacts for growth and development



Best Buy

• Retail
• 700 & Above Employee

• Retail Sales Associate

  • May 2017 - Jan 2019

  Fairborn, Ohio, United States Greet and prioritize customers as they come in to pick up their items Identify customer needs and offer solutions with Best Buy products and services Maintain the highest level of customer experience Handle escalated customer issues Update current monthly and previous days performance numbers for the team Assist in daily check-in’s and goals Coach to best practices and role play with peers Handle cash till, deposits and change orders with detailed documentations Fix and… Show more Greet and prioritize customers as they come in to pick up their items Identify customer needs and offer solutions with Best Buy products and services Maintain the highest level of customer experience Handle escalated customer issues Update current monthly and previous days performance numbers for the team Assist in daily check-in’s and goals Coach to best practices and role play with peers Handle cash till, deposits and change orders with detailed documentations Fix and replace company equipment Report store sales numbers Floating roles between ISPU, customer service, mobile, front end back office, call center, inventory and merchandising. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Associate

  • Aug 2014 - May 2017

  Beavercreek, Ohio, United States First point of contact with customers to assess and meet their needs with simple and comfortable experiences Handle cash till, deposits and change orders with detailed documentations Maintain store appearance, merchandising and other operation standards Used promotions and outreach events to expand markets Pursued new methods and opportunities to raise monthly revenue Participated in creative new promotional campaigns



Dawson & Dawson, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Help Desk Analyst

  • Oct 2012 - Jun 2013

  Columbus, Ohio, United States Help Desk Analyst for a mobile device management company supporting government and corporate accounts by adding services, securing equipments and troubleshooting devices within client’s strict guidelines.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Help Desk Technician

  • Aug 2012 - Jun 2013

  Columbus, Ohio Metropolitan Area Assign and complete tickets in queue for failed data collection reports Ensure software deployment was successful Collect and secure data Install and troubleshoot software while working with clients through remote desktop services Edit syntax errors Report accounts and issues handled to management daily



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Supervisor

  • Aug 2005 - Sep 2012

  Fairborn, Ohio, United States Customer Service Representative assisting customers with their plans, bills and devices. Trouble Technical Support handling device setup, as well as complex back-end technical issues War Room Support during the client transition to new CRM/billing system and troubleshooting tools Team Lead supporting staff in daily duties by answered phone agent questions and handling call escalations Technical Support Supervisor for a team of 20-65 employees providing support, training, feedback… Show more Customer Service Representative assisting customers with their plans, bills and devices. Trouble Technical Support handling device setup, as well as complex back-end technical issues War Room Support during the client transition to new CRM/billing system and troubleshooting tools Team Lead supporting staff in daily duties by answered phone agent questions and handling call escalations Technical Support Supervisor for a team of 20-65 employees providing support, training, feedback and coaching Trainer new/current employees on daily duties, upgrades to current equipment and systems Fun Committee Supervisor planning and organizing new team building activities to improve staff morale Show less