Member Engagement Officer

• Jan 2022 - Present

Client Support Professional

• Sep 2019 - Jan 2022

Providing practical help, information, advice, guidance and emotional support for women experiencing domestic abuse. Working with clients to assess their needs and risks in order to establish and maintain a support/safety plan. Facilitating groups and other opportunities to provide education and create awareness in the community around Domestic Abuse. Empowering and encouraging clients to access services relevant to resolving their issues such as legal advice, housing and social welfare entitlements, education and health services. Offering advocacy for women by supporting them to have their needs met by other agencies and where appropriate referring to other services. To work according to safeguarding principles to ensure that the welfare of children and vulnerable adults are paramount and appropriate records are maintained. Supporting women through court accompaniment. Enabling women to develop their own support network and ensure they receive the services they are entitled to. Developing strong interagency networks.

Support Worker

• Jul 2016 - Dec 2021

Managing queries and issues in relation to housing or risk of homelessness. Liaising with outside agencies and project staff to establish appropriate support to meet the identified needs of residents. Adhering to policies and procedures, particularly in relation to confidentiality, finance, personal safety, customer care and child protection concerns. Bringing any concerns to the attention of your line manager or health & safety representative. Treating clients with dignity and respect, ensuring they are provided with choices around the services they receive. Advocating and providing support to customers in relation to housing or social welfare issues/ entitlements, health and education. Facilitate a Creative Writing Group and Art Group comprising of customers with varying mental health issues.

Community Resource Worker, Family Support Initiative

• Mar 2017 - Aug 2019

The primary role and purpose of the FSI is to provide local residents in designated areas of Limerick city with the information, links, contacts and the confidence to access services which will improve the quality of life for themselves and their families. Referring individuals to relevant services for health, education, accommodation, welfare entitlements, status and legal issues and local social groups. Supporting clients to establish and facilitate groups such as baby massage, baby reflexology and parent and toddler groups and accessing funding and equipment for same. Maintaining relevant case files, compiling reports and management of caseload.

Night Support Worker

• Nov 2015 - Mar 2017

Main responsibilities: • Providing support to adults in emergency accommodation. • Assessing individual service user needs and develop and deliver appropriate support and care management programmes in conjunction with other voluntary and statutory services. • Providing tenancy sustainment services, including welfare benefits / housing advice, budget and debt management and general life skills. • Assisting service users to gain access to a range of community services to enable them to increase confidence, socialisation, independent living and problem solving skills. • Supporting service users in gaining access to specialist services, where issues relate to disabilities, mental health, substance misuse, and primary health care are evident, and in response to client’s needs. • Treating clients at all times with dignity and respect and ensure they are provided with choices around the services they receive. • Assisting clients in maximising their tenancy sustainment skills, through the use of specialist programmes and self-development skills. • Being aware of child protection issues at all times and reporting concerns promptly. • Adhering to all Novas policies and procedures, particularly in relation to confidentiality, finance, personal safety and customer care.

Social Care Worker

• Aug 2015 - Mar 2016

Main responsibilities: • Supporting individuals with Asperger’s Syndrome/ Autism Spectrum Disorder, Borderline Personality disorder, Brain Injury and Mental health issues. • Promoting person centered planning through key work in line with the individual service user’s needs • Assisting the Team Leader/ Deputy leader in the overall management of the house. • Compiling relevant daily, weekly and monthly reports to HIQA standards • Ensuring adherence to health and safety policies and procedures.

Internship

• Jan 2015 - Oct 2015

Main responsibilities: • Reception cover, liaising with and supporting project staff as required. • Managing telephone calls to the teams, communicating in a timely and efficient manner to callers, clients and team members. • Maintaining records and data entry. • Recording minutes at team meetings, updating files, and managing incoming and outgoing post. • Maintaining the reception space, reporting any health and safety concerns or potential risks to staff or visitors. • Accountable to the Project Leader for work allocated. • Attending supervision as required with the designated intern mentor. • Attending and contributing to meetings as required. • General office duties. • Facilitation of Creative Writing group • Supporting the Advice and Information Officer to manage queries and issues in relation to housing; advocating on behalf of customers in relation to housing or social welfare issues; providing support to complete housing or social welfare forms and empowering customers to find suitable accommodation.

Office Administrator

• Jun 2011 - May 2014

Principal Responsibilities Administration for 3 Structured PhD Programmes in MSSI This involves liaising with several different third level institutes, for example; NUIG, UCC, Trinity College, UCD, DIT and the Royal College of Surgeons Ireland. Coordinating interviews, meetings, and course modules & exam timetables. Taking minutes during meetings. Processing purchase orders and expenses as required through the online system. Following up on any student’s queries. I co-ordinate the MSSI quarterly newsletter and the MSSI Annual Report. I update and maintain the MSSI website through a system called Drupal. I maintained a registration desk and administration for an international conference, the 21st International Workshop on Computational Mechanics of Materials held in UL, August 2011. I assisted the ICOMP group (Located in MSSI) with a conference, JEC Composites Europe, in Paris in March 2013.

Office Administrator/ Receptionist

• Jun 2008 - Jun 2011

Principal Responsibilities Dealing with incoming call queries. Arrange Sales & Rental viewings. Coordinating auctioneers diaries. Compiling documentation and preparing sales and lease files. Screening prospective tenants for suitability to rental properties. Brought clients on viewings as required. Maintaining client database using Barrowvale Technology Property Software. Updating of Location Location website and Daft.ie. General office duties. Principal Responsibilities Dealing with incoming call queries. Arrange Sales & Rental viewings. Coordinating auctioneers diaries. Compiling documentation and preparing sales and lease files. Screening prospective tenants for suitability to rental properties. Brought clients on viewings as required. Maintaining client database using Barrowvale Technology Property Software. Updating of Location Location website and Daft.ie. General office duties.

Receptionist/Office Administrator

• Sep 2006 - Sep 2007

Principal Responsibilities: Answered, screened and directed over 150 incoming calls daily. Handled confidential communications. Greeted visitors, accompanied visitors to appropriate meeting rooms. Maintained client database using Broker CRM. General office duties. Principal Responsibilities: Answered, screened and directed over 150 incoming calls daily. Handled confidential communications. Greeted visitors, accompanied visitors to appropriate meeting rooms. Maintained client database using Broker CRM. General office duties.

Sales Assistant

• Feb 2002 - Aug 2006

Principal Responsibilities Frontline contact with customer, customer care and resolving complaints. Responsible for maintaining stock rotation and stocktaking. Priced stock according to pricing sheets. Ensured a high standard of health, hygiene and safety. Principal Responsibilities Frontline contact with customer, customer care and resolving complaints. Responsible for maintaining stock rotation and stocktaking. Priced stock according to pricing sheets. Ensured a high standard of health, hygiene and safety.

Child-Minder

• Jan 2000 - Feb 2002

My responsibilities consisted of: Looking after a number of children from the age 3 months up to 10 year olds. I performed a variety of tasks, such as dressing, feeding, changing, and observed, interacted and supervised play activities. I involved the children in everyday tasks helping me to tidy up after activities, helping to set the table at mealtime, etc. Teaching personal hygiene like hand washing, potty training. I read to them and did arts and crafts and outdoor activities. Dropped and collect children from school and helped out with homework.

Production Operator

• Jun 1994 - Jan 2000

The company produces lenses for glasses. Principle responsibilities included: I mainly worked on the packing machine which involved correctly labelling and packaging the lenses for distribution. Quality control was important and each batch needed to be checked for product quality and correct labelling before being packaged. I also worked on the stamping machine which placed the marking on each lens which the optician would use as a guide, this also required quality checks. The company produces lenses for glasses. Principle responsibilities included: I mainly worked on the packing machine which involved correctly labelling and packaging the lenses for distribution. Quality control was important and each batch needed to be checked for product quality and correct labelling before being packaged. I also worked on the stamping machine which placed the marking on each lens which the optician would use as a guide, this also required quality checks.

Sales Assistant

• Jun 1992 - Jun 1994

Principle Responsibilities: I dealt with customer enquiries. Advising customers on the best product to suit their needs. Looked after housekeeping of the shop. Organised orders and deliveries. Scheduled floor measuring and fitting appointments. Maintained book-keeping records. Principle Responsibilities: I dealt with customer enquiries. Advising customers on the best product to suit their needs. Looked after housekeeping of the shop. Organised orders and deliveries. Scheduled floor measuring and fitting appointments. Maintained book-keeping records.

Au Pair

• Jun 1990 - May 1992

Principle Responsibilities: I cared for new born twins and an 8 year old. I was live-in. I attended to the children by feeding, changing and interacting with them, looking after any of their developmental needs. Principle Responsibilities: I cared for new born twins and an 8 year old. I was live-in. I attended to the children by feeding, changing and interacting with them, looking after any of their developmental needs.