Christine Mazur, MS, CCXP
Vice President, WageUp Inc. at WageUp Inc.- Claim this Profile
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Bio
Cynthia Grimm
It has been my pleasure to work with Christine for more than 15 years! Christine has been the lead on many of our key client engagements, including leading Customer Journey Mapping and CX program design sessions. She is an expert on helping organizations drive action for measurable business results, including complex data analysis and modeling to pull out key opportunities, incentive compensation modeling, and consulting on CX strategy to drive organizational change. I recommend Christine as a true Customer Experience Professional who is easy to work with, great with clients, and is a real value-add on any team.
John Goodman
I worked directly with Christine on dozens of projects over eight years. She has in-depth, cross-industry experience in CX measurement and is great at converting data into compelling stories and clear priorities. She is also very low key and can work with challenging personalities both within the company and in client companies or functions. Her attention to detail made me confident that the research was done right and the conclusions we presented to clients were solid. A great team member!
Cynthia Grimm
It has been my pleasure to work with Christine for more than 15 years! Christine has been the lead on many of our key client engagements, including leading Customer Journey Mapping and CX program design sessions. She is an expert on helping organizations drive action for measurable business results, including complex data analysis and modeling to pull out key opportunities, incentive compensation modeling, and consulting on CX strategy to drive organizational change. I recommend Christine as a true Customer Experience Professional who is easy to work with, great with clients, and is a real value-add on any team.
John Goodman
I worked directly with Christine on dozens of projects over eight years. She has in-depth, cross-industry experience in CX measurement and is great at converting data into compelling stories and clear priorities. She is also very low key and can work with challenging personalities both within the company and in client companies or functions. Her attention to detail made me confident that the research was done right and the conclusions we presented to clients were solid. A great team member!
Cynthia Grimm
It has been my pleasure to work with Christine for more than 15 years! Christine has been the lead on many of our key client engagements, including leading Customer Journey Mapping and CX program design sessions. She is an expert on helping organizations drive action for measurable business results, including complex data analysis and modeling to pull out key opportunities, incentive compensation modeling, and consulting on CX strategy to drive organizational change. I recommend Christine as a true Customer Experience Professional who is easy to work with, great with clients, and is a real value-add on any team.
John Goodman
I worked directly with Christine on dozens of projects over eight years. She has in-depth, cross-industry experience in CX measurement and is great at converting data into compelling stories and clear priorities. She is also very low key and can work with challenging personalities both within the company and in client companies or functions. Her attention to detail made me confident that the research was done right and the conclusions we presented to clients were solid. A great team member!
Cynthia Grimm
It has been my pleasure to work with Christine for more than 15 years! Christine has been the lead on many of our key client engagements, including leading Customer Journey Mapping and CX program design sessions. She is an expert on helping organizations drive action for measurable business results, including complex data analysis and modeling to pull out key opportunities, incentive compensation modeling, and consulting on CX strategy to drive organizational change. I recommend Christine as a true Customer Experience Professional who is easy to work with, great with clients, and is a real value-add on any team.
John Goodman
I worked directly with Christine on dozens of projects over eight years. She has in-depth, cross-industry experience in CX measurement and is great at converting data into compelling stories and clear priorities. She is also very low key and can work with challenging personalities both within the company and in client companies or functions. Her attention to detail made me confident that the research was done right and the conclusions we presented to clients were solid. A great team member!
Credentials
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Certified Customer Experience Professional
Customer Experience Professionals Association (CXPA)Jan, 2019- Sep, 2024 -
Principles of Market Research (In progress)
University of Georgia
Experience
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WageUp Inc.
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Vice President, WageUp Inc.
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Oct 2019 - Present
As the VP, CX & Account Services, at WageUp Inc., Christine joins her former colleague, Dennis Gonier (founder and CEO of WageUp) in our mission to help business leaders boost growth by improving the performance and retention of frontline workers. WageUp is a SaaS-based platform that uses artificial intelligence in apps designed for mobile, frontline workers. For years, our technology solutions have helped improve job performance in key verticals. Our patented AI-enabled apps put personalized dashboards, 1:1 coaching, incentives, and pro-style gamification into the hands of busy, mobile professionals. Our admin platform makes it easy to custom fit, equip and help your pros improve and meet goals. WageUp delivers huge ROIs and shows what is possible when AI goes to work. Learn more here! www.wageup.com Show less
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CX Solutions
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Construction
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1 - 100 Employee
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VP, Customer Experience & Research Services
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Nov 2015 - Oct 2019
As a Certified Customer Experience Professional (CCXP) and VP of Customer Experience & Research Services, Christine has worked with numerous companies across all industries to help them design their CX Programs - including assisting with Customer Journey Mapping, VoC program design workshops, program implementation & governance, and analyzing and utilizing the results to generate results and ROI. Christine also managed the research department at CX Solutions where she led a team of Program Managers and Research Analysts - together assisting their clients to get the most value from their new and existing CX programs. CX Solutions (formerly TARP Worldwide) has been helping companies improve their customer experience for more than 40 years. CX Solutions pioneered the science of quantifying, managing and optimizing the customer experience and has been a leader in the CX market since 1971. Today, through our innovative research, technology and customer interaction programs, we continue to set the standard to improve our clients' customer service performance, customer value and "The Profit of Interaction™." Our clients see a measurable improvement in their key customer metrics and a positive return on their CX investment. CX Solutions serves corporations in all major industries, leading associations and government entities. Our experience is customer experience. Visit us at www.solutions.com for more information. Show less
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Sr. Account Director/Account Director
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Jan 2007 - Oct 2015
As Account Director at CX Solutions Christine successfully managed numerous Voice of the Customer programs across many industries. During her time as Account Director, Christine was tasked with managing and growing the largest client for CX Solutions with great success, providing her clients with both strategic direction as well as insightful findings and recommendations to provide better service for their customers. She took the primary lead on the project from program inception (survey and sampling design) to ongoing program management and utilization of the results to create change. Show less
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Senior Research Analyst/Research Analyst/Research Assistant
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Dec 2002 - Dec 2007
• Within 5 years, promoted from Research Assistant to Senior Research Analyst.• Helped clients uncover root causes of customer pain points and strengths through advanced data analysis/analytics and insights reporting, across multiple industries.• Responsible for program design (survey and sampling) and generating insights from the data – including strengths and opportunities.• Utilized Statistical Package for the Social Sciences (SPSS) for advanced analytics; Excel tables and pivot tables• Presented findings/recommendations to executives at onsite meetings.• As a result of our research and recommendations for improvement, national automotive finance client topped the JDP Rankings for their industry for 10+years. Show less
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Xtria
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IT Services and IT Consulting
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1 - 100 Employee
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Research Associate
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2001 - 2002
• Worked with the Administration for Children & Families, providing research on the Head Start program, a federal program that promotes the school readiness of children ages birth to 5 from low-income families. • Work tasks included managing a Bibliography of Head Start research studies, data analysis and reporting on Head Start program outcomes, and helping to plan, prepare and facilitate association conferences. • Worked with the Administration for Children & Families, providing research on the Head Start program, a federal program that promotes the school readiness of children ages birth to 5 from low-income families. • Work tasks included managing a Bibliography of Head Start research studies, data analysis and reporting on Head Start program outcomes, and helping to plan, prepare and facilitate association conferences.
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Education
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Virginia Tech
M.S., Sociology - Quantitative Research focus -
1993 - 1996
Virginia Tech
B.S., Psychology & Sociology, Degree with Distinction, Cum Laude -
Hamilton College
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Hamilton College
Community
