Experience

UTAK Laboratories Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Sales Supervisor

  • Sep 2019 - Present

  • Supervise the daily activities and processes of the Sales Team.• Communicate, coordinate, and collaborate with department leaders to improve customer experience.• Identify selling strategies and opportunities to increase revenue that also focuses on creating a great customer experience.• Track monthly KPI’s and CRM activities to assure team is performing at a high level.• Evaluate performance of sales team and provide appropriate feedback to Leadership Team.• Lead training of Sales Team new hires.• Review Quote Dashboard and status with Team Members.• Review CRM activity and reporting biweekly with Team Members.• Assist the team with offering customer solutions and handling customer issues quickly.• When assistance is needed, coach the team to better serve the customer by: - Understanding needs and suggest changes in products to meet these needs. -Address customer inquiries about products and services offered. -Assist customers in selecting the right products based on their needs and specifications.

• Customer Service Supervisor

  • May 2016 - Sep 2019

  • Effectively leads, mentors, and provides guidance to the Customer Operations team.• Serves as first point of contact for escalations.• Maintains knowledge of current sales and marketing programs and provides training, as needed.• Manages metrics for tracking on-time shipments to assure orders are processed and meet customer delivery expectations.• Supervises, mentors, and provides guidance on projects that involve Customer Operations.• Tracks and reports metrics to management including call and order processing stats.• Maintains and updates department procedures. Ensures proper communication and training has occurred within the team.• Assists with onboarding process of new employees coordinating daily training activities.• Proactively seeks ways to improve the processes and drive efficiencies with customer operations activities.• Represents the Customer Operations Senior Manager in team meetings, as needed



Advanced Vision Care Optometry

• United States
• Retail
• 1 - 100 Employee

• Optometric Assistant

  • Sep 2013 - May 2016

  • Performing complete vision and diagnostic testing, including visual acuity testing, sensorimotor testing, confrontation visual fields, motility, checking pupils, intraocular pressure testing, autorefraction, administering eye drops, and other tests as needed. • Communicating patient medical concerns orally and in writing.• Instructing patients on medication dosing, scheduled tests, and upcoming procedures.• Addressing patient questions/concerns in regards to upcoming procedures, tests, etc.• Typing exam findings and communications into the electronic medical record. • Returning patient phone calls and answering questions. • Comfort working with patients of all ages; mainly children under 18 years of age.• Excellent time management skills.• Ability to work individually and in a team environment.