Experience

Better Business Bureau of Akron

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director Of Operations

  • Sep 2011 - Present

  • Lead investigator responsible for identifying, researching and reporting problematic marketplace practices that may mislead or deceive consumers. • Coordinates with regulatory agencies, law enforcement and other bureaus regarding unethical or illegal business practices. • Evaluates business advertising for adherence to standards and guidelines. • Conciliates disputes between consumers and businesses. Handled over 1100 cases in 2018 with an 84% resolution rate. • Provides marketplace education, training and community outreach on scams and ethics. Show less



International Business Machines Corporation (IBM)

• Akron, OH

• Advisory Systems Engineer

  • Jun 1984 - Jan 1995

  • Performed primary technical support for a $30 million project for a leading tire manufacturing company. Successfully installed a distributed network of 2800 systems. • Led customer in developing and implementing systems to manage problems and change within their network. Saved the customer $30,000 monthly in maintenance costs. • Key member of a team to design $40 million distributed retail store network for a large tire manufacturer. • Coordinated efforts to identify, escalate and resolve quality issues impacting complex, distributed network. Resolution elimated 20 hours in downtime per failure, significantly increasing customer satisfaction. • Designed an imaging system to handle 60,000 imaged documents daily for a major trucking company. Additional image solutions provided for a large tire manufacturer and a consumer goods company. • Coordinated development of super computer system for a major trucking company. Show less